Quick List: 10 Ways to Increase Client & Staff Retention
By: Jan BolickHere’s a two for one special!
Ten ways to boost morale and productivity so that you hang on to that great team you have assembled. AND help you hang on to those precious clients that can be so hard to get.
1. Do business with heart.
2. Repeat #1.
3. Repeat #1.
4. Repeat #1.
5. Repeat #1.
6. Repeat #1
7. Repeat #1.
8. Repeat #1.
9. Repeat #1.
10. Repeat #1 every single day – forever.
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If you aren’t sure how to do #1, first go to www.doingbusinesswithheart.com and read the stories.
Next – to introduce and nurture the concept with your staff, add this Ready-2-Go Meeting – On Customer Service to your weekly staff meeting agenda.
Be sure to recognize and reinforce their efforts. We suggest the use of Heart Cards.
Other Resources:
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For a specific list of in-office behaviors that “qualify” as “doing business with heart” - go to Quick List: 10 Ways to Improve Office Atmosphere.
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For assistance with establishing or nurturing a customer driven culture, contact us about workshops, team retreats and/or coaching programs .
copyright 2010 – Business Class Inc.
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