Filed Under Be a Better Manager, Serious About Service
Tags: Mistake Management, morale, productivity
2 Responses to “Mistake of the Week Award at Keebler Cookies & Crackers”
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My service frat had an award named for the first big mistaker who bought way too many flowers for a fund raiser. Needless to say, it was not a coveted award. Even though the awardees were usually risk takers (in a good way) who strove to do bigger and better charitable events, no one wanted to “win” it so the award itself often stymied innovation. I think the award finally faded away once my mother “won” it for having two too many sons (my brother and I were the only two children she had:). She actually came to campus to give the award away the next semester but I can’t remember it ever being awarded again. So if a “mistake of the month” award is given, MUCH care must be taken to ensure that it conveys a desire to award innovation in a positive way. Otherwise, no one will take any risks for fear of being a winner of the mistake award!
Agreed! Thank you for sharing and clarifying. MUCH MUCH care must be given to making sure that receiving such an award is a reward – or at least reinforcement for handling the mistake well! PS Your Mom sounds like a cool woman with a cool sense of humor.