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Jan's workshops and seminars are tailored (in terms of content and timeframe) to meet the needs of the participants.
The focus is on variety, class participation and reinforcement once the workshop is over. These techniques make it easier and more probable that the new material will be implemented in the workplace.
Recent workshops are described below.
Balance
Life is so hectic. There are so many choices.
It is easy to get out of balance.
What is that like? What are the effects - on us, our families, our organizations?
What strategies can we implement that will help us get what we want out of life - AND ENJOY IT?!
Comments from participants
Creative Problem Solving
Creativity is the ability to look at the same thing as everyone else but to see something different. This class is about unleashing your creativity for the workplace (the concepts actually work outside the workplace too). What killer phrases block creativity? What are other obstacles to creativity? What can we do to overcome those obstacles? This has been a fun, refreshing and productive class.
Customer Service - Going from Ordinary to Extraordinary
For managers and employees who want to build a service culture within their team.
In past classes, participants:
• Identified the elements of not-so-good, good and extraordinary client or customer service
• Identified ways to objectively determine how the staff is doing in the area of customer/client service
• Explored ways to instill service excellence in the staff
• Learned what to do when things go wrong
• Designed a plan to implement these ideas and provide extraordinary service starting tomorrow
Comments from participants
Delegating Effectively
Who's got the monkey? Is he/she being properly cared for and fed? The answer will help you determine if effective delegation is taking place.
Participants in this class:
• Explored the reasons people don't delegate
• Discovered the reasons TO delegate
• Reviewed the ramifications of NOT delegating effectively
• Learned the DO's of effective delegation
• Learned Oncken's four rules of effective delegation
• Took home reminder tools to help learn new delegation habits
Comments from participants
Goal Setting
The core of this class is a six-step process that will enable participants to set and accomplish goals at work and at home. The process works for: short-term, one-time goals; long-term goals; project-type goals; for individual goals and for group goals. This is not a miracle cure. It is a process that works if the implementer is committed to the goal and to the process.
Comments from participants
Leadership/Management Sessions
Are you in a leadership or managerial position? Do you know where you are going? If not - you had better decide. Otherwise why would people want to follow you?
Clear vision, trust, communication, delegation, recognition, situational leadership, people selection ---- all are qualities of a good leader. These plus 5 other qualities will be explored in this workshop.
During previous management/leadership workshops, participants:
• Identified the qualities they admire in leaders
• Took a close look at 12 qualities identified by the facilitator
• Evaluated themselves on each quality
• Had the opportunity to get feedback from their followers
• Developed strategies for improving in the areas desired
Comments from participants
Sales
From 10-minute quickie workshops to 4-day intensive programs, the approach is still the same. Learn the client's needs and concerns first. I use a 7 step process and haven't found a product or service yet that doesn't sell better with this approach.
Comments from participants
Time Management
Each of us has 168 hours in one week. It is up to each of us to determine how to use those 168 hours. In this class, we take time out to explore the things we want to do and the things we need to do…. at home and at work. We determine priorities; discover the power of planning; identify time wasters and savers; formulate an action plan to help us MAXIMIZE time.
Comments from participants
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