Balance
Coaching
Customer Service
Delegating Effectively
Goal Setting
Leadership/Management
Sales
Time Management


Balance
"The Balancing Act experience was an excellent blend of shared wisdom, guided process, and powerful reminders. My friends are astonished at the changes I have made. I feel better about myself and my life as a result of my commitment to following through with the insights I gained." Janet L. Flowers, UNC Chapel Hill Manager

"When I signed up for the workshop I hoped to see long term results in the way that I manage my personal and professional life. I was amazed to see immediate improvement in my personal life and my approach to my relationship with my children. I have no doubt that similar results will also be seen in my business. This was an excellent workshop which gave me the tools for lifetime growth and balance." Barbara DeBerry, Northwestern Mutual Life

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Coaching
from current and former coaching clients*

"Your coaching is an investment for me. It is so helpful that I cannot afford to cut it. I need the guidance."

"The best hour I spend all week is the one I spend with you."

"You helped me reduce my major concern to a very manageable size."

"You LISTEN before offering advice. After offering advice, you try to make sure it's on course with the problem/issue at hand. And you have a way of putting the responsibility to act/change on my shoulders, instead of letting me transfer it to another person."

"Thank you for the thought and effort that you put into our sessions. I always come away from them with some new ideas and challenges."

"During our sessions, you make me feel like my situation is the most important thing in your world."

"I trust your judgment. Your are honest and direct with me; will share the bad news as well as the good news with me. This is very important to me. I need to hear what I need to work on, so I can improve my management skills."

"You listen so well. When you listen, it is clear you absorb it as well. It feels great to feel heard. Then you help me with a structure, a game plan, which is simple and easy to follow."

"I feel I am in good, capable hands. You are very professional, very business like, non-judgmental, and sincere. There is no question that you will keep my issues confidential."

"The results of our sessions are real. I feel the progress."

*No names are given due to the confidentiality of our work. The professions of the people noted here are: publisher of a magazine, publisher of a newspaper, president of an internet company, professional photographer, realtor and university administrator.

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Customer Service
"You helped us realize the importance of customer service and ways to improve. I appreciate your help! - Student Staff Member of The Daily Tar Heel

"Thank you for putting on the Extra! Extra! More Than Ordinary Service seminar. You did a wonderful job! I received all Positive feedback about the presentation, its content and material. I think everyone who attended felt it was time well spent." Staff Member of The Chapel Hill-Carrboro Chamber of Commerce

"Excellent presenter, helpful exercises, new ideas, very helpful!" UNC Staff Member

"Pointed out positive ways to handle situations, people, etc." UNC Staff Member

"Really helped me see what it is and what elements are needed and to start making a plan." UNC Staff Member

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Delegating Effectively
"I don't usually rate courses a 5 - I really believe I got enough out of this to make a huge difference in my ability to delegate effectively and even to go on and learn more." Delita Wright, UNC Staff Member

"Wonderful workshop! I have attended many workshops, and this was the only one that helped the group find the answers already within us. You opened lines of communication between all the participants and kept everyone on track. Thank you so much. I learned on many different levels!" - Jo Williams, UNC Staff Member

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Goal Setting
"Your advice about short-term goals and deadlines was very helpful. And I really like the idea about making a "to-do list" with all the things I want to do and then a top five!" Staff Member of Tar Heel Sports Marketing

"All the feedback we've gotten has been very positive and, in fact, we have already see evidence of your lessons being put into action. You are definitely making an impact! And thanks for the "cheat sheet" for us - we'll certainly try to reinforce your concepts." Manager at The Herald-Sun

"Practical, very well organized, encouraging, interactive. Jan did a great job! More programs by her!" UNC staff member

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Leadership
"I have enjoyed all of your sessions and will certainly keep everything that you have taught me in mind. Thank you so much. I must admit that I had a bit of negative outlook ("this is a waster of time" attitude) when my manager first suggested that I attend these sessions, but my outlook has done a complete 180. I cannot tell you how much I have grown and benefited from your sessions. I have learned so much about myself and about the many different facets of leadership and management and I feel much more confident about my role because of your sessions." Tyson Butler, CitySearch

"Thank you for a very informative and enjoyable 12 weeks of class. I feel you put the class together with much thought, care and terrific information. I feel I'll be less overwhelmed by all the ROCKS and will be able to concentrate on the BIG ROCKS first. You put a lot of what I've learned in the past back into my head and also enabled me to see other professional situations in a different light. I realize that forethought and organization is so much more important that I originally rated it. I see my need to be better organized as what should be my main focus. I will remember your coolness and ability to approach a problematic situation with more preparation before acting. I hope we see more of you in the future!" Kathy Collins, The Herald-Sun

"I learned about focus, organization, consciousness of others perceptions, managing individually, delegating. This course happened at a good time for me, right when I was transitioning into a managerial role. Have been a manager before but it was a year ago and wasn't all "smooth sailing"! It was nice to get some real training, realize that instinctively I was on the right path, but needed to focus on certain areas. I would recommend the course to others. I think a key part of it was deciding the content ourselves(what we wanted to learn) and then working with that. Thanks!" - Merranie Stewart, CitySearch

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Sales Training Sessions
"For our company wide newspaper advertising sales workshop, we really were hoping to find a facilitator who could speak the language of our sales associates, provide an interactive program and show our folks some new ways to look at old obstacles. Jan, you did just that. Your presentation was fun, it was thought-provoking and everyone commented on how you reminded us about the obstacles we face daily out in the field with our clients, and how we should take a different approach. It's refreshing to know that there are trainers like you that people can connect to. You were good and we would recommend you for future newspaper advertising sales programs." Joel Jenkins, Community Newspapers, Inc.

"This program helped in many ways. Probably the last lesson the most. Priorities and organization. It was definitely worth the time spent to sharpen the saw. I highly recommend the classes." Annette Walters

"It's helped me clearly define the need to ask the client what their advantages and disadvantages are, as well as what their goals are. It helped build camaraderie among the staff and strengthen good selling techniques." Joy Miller

"I've learned much! Different ways to do everything! Ask questions, problem solve, present, manage…the list goes on! I would tell everyone what a great teacher you are." Angelia Walker

"Dig! Dig! Be like a butterfly. Decide what you want and go for it. Setting goals. Time management. I would recommend this program. Very good. I enjoyed it very much." David Norris

"This program has helped me by making me aware of how to focus priorities and to also help me to lead the advertiser to effective advertising. Bring knowledge to conscious. I enjoyed the sessions - time went fast - you put tried and true facts into personal reasons why I should follow them in a humorous way." Marcia Louden

"Yes. This class helped me by going over old information in a fresh and even fun way. By practicing. By homework assignments. Good script. Practice. I really enjoyed this class." Carol Windsor

"I have learned to prepare and to dig, to practice presentations and to not be afraid of objections. As a new sales rep, I now have a better knowledge of what I am looking for and how I can better serve my clients' needs. Satisfying the clients' needs is better than my needs. To uncover needs that we can solve. I would recommend it to others. It is a good reminder of how we should do things." Lexia Thornton

"(This class) has created more self awareness and brought it to the front of my mind. It was wonderful to help pull us back on track. A motivating tool for us to use in our day-to-day working habits and environment." Leslie Weaver

"The training session was full of methods and skill development. It wasn't just a "psyche-them-up" approach." Pat Cunningham

"One of the more practical and helpful workshops/seminars I have attended." John Cooper

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Time Management
"I absolutely enjoyed the class yesterday. Got a lot of great ideas and will definitely try to put some in place here in my office. Thanks again for such an enlightening class." Beth Sauer, staff member at UNC- Chapel Hill

"It was a great class. Thank you very much. I am filled with hope this morning that I can learn to tackle the difficult things I need to do. The class gave me a conceptual understanding of where my problems lie, and what I can begin to learn to do about them. It also helped me understand that I am not lazy or stupid, I just don't know how to tackle very challenging tasks. Letting work dribble over my whole life is not working." Postdoctoral Fellow, staff member at UNC- Chapel Hill

"The class really "hit the spot". I believe anybody in any job could benefit from a class like this, and I consider myself lucky to have "found the time" for time management, not only in my work life, but my personal life as well." - Katja Hill, staff member at UNC- Chapel Hill

"I was very impressed with your presentation, and even noted on the evaluation that it was the best training and development class I'd taken. You did a great job of eliciting suggestions and keeping responses on track. And your gifts were so thoughtful, and fun!" Jennifer Drolet, staff member at UNC- Chapel Hill

"We very much enjoyed your workshop. I know we all went away with new ideas for increasing our efficiency and managing our time more effectively. Thank you for the very well organized, well presented workshop." - Duff Coburn, staff member at UNC- Chapel Hill

"It was a great class. I told my employees that it was one of the few classes I had attended that I really felt I came away with the determination that I could change the outcome of how things work (at my desk). Thanks for a worthwhile afternoon." Catherine Willis, staff member at UNC- Chapel Hill

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