Quote of the Week: On Paths & Trails
Quote of the Week subscriber, Kathy Peppers is the Business Office Manager at Lake Martin Community Hospital in Dadeville, Alabama. She hangs many of the quotes she receives from us outside the door of her office. People stop to read them. People seem to learn from them. Some people even act differently – in a positive way. And other people have noticed the difference.
Another sign of impact and engagement… one of Kathy’s team members brought in a quote she had received from a friend. Kathy did two things. She posted the quote on her wall and she sent it to me.
Thank you, Kathy. I was thrilled to receive it. And as it turns out, it’s a perfect segue from last week’s Quote of the Week for MLK Day. Dr. King didn’t like the path we were on – didn’t like where it was leading. He had a dream of something different and better. And so he got off the path. And left a trail.
There are certainly times that it is more efficient, more logical to follow a path that’s already in place. And then there are other times….
When do you think it’s a good idea to get off the current path to forge a new trail?
The paths you are on right now…which ones should you stay on? Which ones should you leave?
Tomorrow we will post a few ideas on this in: “10 Times To Get Off the Path”.
Meanwhile – use the above quote as background or wallpaper for your computer with just three clicks.
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Quote of the Week for MLK Day
From our Quote of the Week for January 2: Lead with intention.
From our Quote of the Week for January 9: As a leader, you rarely have certainty but you should always have clarity.
Dr. Martin Luther King led with intention. He led with clarity. He had a clear vision – he had a dream.
I have a dream. Listen to/watch Read more
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Happy Appreciate a Dragon Day
Happy Appreciate a Dragon Day.
If you don’t know any actual dragons to appreciate, perhaps you could recognize people who recently slayed a dragon.
“Slaying a dragon” to mean overcoming a huge, scary obstacle, or making a big, overwhelming goal, or making a big sale, etc.
How to recognize dragon slayers? Read more
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Secrets of Success from UPS Stores
Note: A perfect story for Customer Service Week.
Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.
That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget.
And then there was that Saturday in December. Read more
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10 Customer Service Quotes
For those of you preparing for Customer Service Week (first week of October), I congratulate you for taking charge of this built in opportunity to boost morale, productivity and overall performance.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
If you are looking for a quote Read more
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Quote of the Week: Sure? Look harder.
This week’s quote can help us manage mistakes, problems, change, people and ourselves; and in the process, boost morale, productivity and overall performance.
Of course if we looked harder at EVERYTHING, Read more
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It’s gonna be a dogfight!
What fun it was to watch Stevens, Calhoun, Smart and Calipari coaching their very talented teams.
- Butler Bulldogs from Indianapolis, Indiana
- UConn Huskies from Storrs, Connecticut
- VCU Rams from Richmond, Virginia
- Kentucky Wildcats from Lexington, Kentucky
Congratulations to all four for a terrific season.
And now – down to the Final 2 – it’s gonna be a dogfight on Monday night.
between the Butler Bulldogs and the UConn Huskies.
Good Luck Bulldogs, Huskies, Rams & Wildcats!
To the:
- Butler Bulldogs from Indianapolis, Indiana
- UConn Huskies from Storrs, Connecticut
- VCU Rams from Richmond, Virginia
- Kentucky Wildcats from Lexington, Kentucky
Good luck in the Final 4!!!!
We love watching your great coaching and teamwork!
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Doing Your Job
You have a goal. Everyone on the team knows the goal and they all worked together to come up with the plan that would get them there.
Now everyone is working the plan. Except for John.
You and others on the team are having to jump in to get his work done and it’s cutting down on the entire team’s productivity.
You hesitate to say anything to him. You don’t want to be too hard on him because he’s having a tough time at home. So – you keep hoping things will change soon and he will start doing his job.
What about you?
When are you going to do your job?
You know – the part that includes coaching John to be proficient in his job so that your team can be successful.
copyright 2009 – Jan Bolick, Business Class Inc
Using All Your Strength
Note from Jan: This is the third in a series on managing tough times. For full benefit, I encourage you to read: 4 Musts for Managing Tough Times & Hunkering Down before reading this article.
So —are you using all of your strength?
The best success I’ve experienced with big budget problems (other kinds as well) came about by involving others. Staff members always came up with far more ideas than I did on my own (one time we came up with a list of 100 ways to save money!). Plus they were much more committed Read more
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