Secrets of Success from UPS Stores
Note: A perfect story for Customer Service Week.
Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.
That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget.
And then there was that Saturday in December. Read more
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Leadership Lessons from The Lone Ranger
On September 15, 1949, The Lone Ranger (played by Clayton Moore ) premiered on television*.
The Lone Ranger rode the plains searching for truth and justice, which he always found by the end of each episode. He then jumped on his horse, shouted, “Hi-yo, Silver, away!” and rode off into the sunset.
Bystanders stared after him in amazement and one always said, “Who was that masked man?”
And another responded: “Why he’s The Lone Ranger.”
Why talk about The Lone Ranger here at Business Class?
Because he is a terrific role model for leaders. Read more
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10 Reminders from Favorite Pups
Have you invited everyone to bring their dogs to work on Friday in celebration of National Dog Day? Will you post photos of all office pups on the National Dog Day Facebook page?
Will you be watching Lassie re-runs while you serve up a hot dog luncheon buffet?
Will you put a big bowl of water outside the door for any pups who happen to wander by…and perhaps leave it there year round?
Whether or not you choose to celebrate National Dog Day with one of these somewhat silly sounding ideas, which, by the way, tend to boost morale, productivity and customer loyalty; don’t miss these reminders from favorite pups.
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Quote of the Week: Greatest Mistake You Can Make
If you or someone on your team is scared of making mistakes, it’s bad news for morale, productivity and overall performance.
With a mistake management plan in place, people will still do their best NOT to make mistakes. But you and they can move forward Read more
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10 Benefits of Masterful Mistake Management
There is a lot at stake when mistakes are made. And when they are met by masterful mistake management, there is much to celebrate.
Here are 10 potential benefits of masterful mistake management. Read more
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Masterful Mistake Management at Four Corners
Every organization needs a mistake management plan – preferably one that fosters MASTERFUL mistake management. That’s because as hard as we may try to avoid making mistakes, we all make them from time to time. And what happens after that is critical to our success. Read more
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10 Mistake Management Mistakes
This week’s Quick List* is written in support and celebration of Mistake Management Month.
Our definition of mistake is broad. It could be a late delivery or faulty product to an external customer. Or simply a long wait at check out. Or it could be an internal error. Or a PR snafu.
Most people try hard not to make mistakes but of course, we all do. I believe every business should have a mistake management plan in place. One that fosters MASTERFUL mistake management.
Check out Related Articles for examples of masterful mistake management and the benefits of such.
Below are 10 frequent mistakes people make when managing mistakes.
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10+8 Benefits of Masterful Mistake Management
This week’s Quick List* is written in support and celebration of Mistake Management Month.
Obviously, there’s a lot at stake when mistakes are made. And when they are met by masterful mistake management, there is much to celebrate.
Here are 10+8 potential benefits of masterful mistake management. Read more
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Fitch Family Secrets
What better place to learn about best practices and secrets to success than a business that has lasted through two panics, two depressions, sixteen recessions and nineteen United States Presidents.
That’s what led me to visit Mac Fitch, the owner & President of Fitch Lumber Company, and ask the question, “What has enabled you to be in business for 104 years?”
His answer was lightning quick, “ Blind luck.”
Since we had that covered, I went on the next question. With Father’s Day a few weeks away, I hoped he would share some lessons learned from his father and grandfather – lessons that might help the rest of us encounter some of that “blind luck” in business. Read more
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10 Tips for Tough Times
This week’s Quick List* is a companion to our Quote of the Week which is:
Tough times never last; tough people do.
But besides knowing that tough times aren’t going to last forever…what else can we do?
How are we going to get ourselves and others through the tough times?
Here are 10 quick tips – mostly from Dads.
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