Tough Times & Other Lessons from Dad

Every time I go through a tough time, I think of my Dad and a book he gave me years ago when I was going through a rough patch.  The title is Tough Times Never Last; Tough People Do.  The content was helpful, but the theme was especially powerful because it came from him. Then and for the many years since, it has reminded me to stay tough.

In celebration of Fathers Day and because now – right now – I could use a reminder about tough times, I’m sharing it here today. I hope others will find it helpful as well.  Feel free to share it freely with colleagues, family members and friends.



More Lessons from Lots of Dads

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Secrets of Success from UPS Stores

Note:  This story was written and shared  for  Customer Service Week in October 2011.  The leader, teacher and mentor of the story is Chris Derby who died suddenly from a heart attack this week.  What a wonderful business man he was.  Many people learned from him – and will continue to do so.  Thanks, Chris for living and loving the way that you did!


Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.

That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget.

And then there was that Saturday in December. Read more

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Fabulous Service by JVG Plumbing

I have a new favorite plumber.

I had an old favorite plumber.  Polite.  Quick.  Cleaned up after himself.  But I had been trying to get him over for weeks to fix a leaky toilet.  First he was on vacation.  Then he had to handle an emergency.  And then I think he forgot about me for a while. Read more

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10 Steps Out of a Mess

10 by 10

This week’s Quick List is a follow up to our Quote of the Week: Happy Mid-Year

I hope you aren’t in the middle of a mess. But if you are – these 10 steps will help you get a handle on morale and productivity so that you and your team can push through the middle to the end of the mess. Read more

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Quote of the Week: Happy Mid-Year

Here we are at mid-year already.  Hopefully things are moving right along and you and your team have much to celebrate.

If instead, you have a big mess on your hands – or even a small mess or two – remember these wise words.

It was over 25 years ago that I  heard Rosabeth Moss Canter say, “Everything is a mess in the middle”.    Over and over since then, that phrase has been a valuable tool  – whenever I’ve found myself or my team in the middle of a project or situation that started out just fine and then became a mess somewhere in the middle.

Hopefully you aren’t dealing with a mess.   But if you are – or next time you find yourself in the middle of one, this quote plus Other Resources on this page, can help you get out of the mess and boost morale and productivity in the process.

Read more

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