Sneaky Dumb Rules

May 13, 2009 · Filed Under Serious About Service · Comment 

We recently had a family of friends visiting from New York.

The teenagers told us about this rule in their school:

If you are 10 or more minutes late for school – you are counted absent for the entire day.

Can you guess what happened?

Does your organization have any dumb rules?
No?
Are you sure?
They can be pretty sneaky.
If you think all of your rules are smart and if you haven’t read Dumb Rules – you might want to read it now.

Additional articles on the subject:
Another Dumb Rule
Dumb Rule Confession

Dumb Rules

March 25, 2009 · Filed Under Serious About Service · 4 Comments 

A man did business in the building where his bank was located. He didn’t have business to do at the bank that day but went in to get his parking ticket validated. This was a perk the bank provided to their customers.

When he asked a teller to stamp his parking ticket, she looked at his shabby dress and refused, explaining that they only did that for customers. He was angry and asked for her supervisor. The supervisor responded the same way. No banking business, no stamp. That is the rule.

So the man obliged by doing business with the bank that day.

He withdrew money.

All of it.

One million dollars.

I feel certain that smart people made this rule for smart reasons. But this situation, it became very dumb. Even chased a customer away.

Does your business have any dumb rules?

copyright 2009 – Jan Bolick, Business Class Inc