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	<title>Business Class Inc &#187; customer service</title>
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	<description>Morale &#38; Productivity Building Resources for Business</description>
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		<title>Movie of the Week:  The Lemonade Stand</title>
		<link>http://www.businessclassinc.com/2010/09/10/movie-of-the-week-the-lemonade-stand/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
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		<pubDate>Fri, 10 Sep 2010 12:08:33 +0000</pubDate>
		<dc:creator>Program Coordinator</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Movie of the Week]]></category>
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		<description><![CDATA[We've been talking about the value of turning lemons into lemonade this week.  With this group as your competition, the market will be all yours! 
Grab the popcorn and enjoy this feature in celebration of Mistake Management Month.
]]></description>
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		<title>Making Things Right at UNC</title>
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		<pubDate>Thu, 09 Sep 2010 12:08:10 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
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		<description><![CDATA[Here's a great story from the archives...perfect for Mistake Management Month.  It's about a mistake that was made by UNC- Chapel Hill.  At graduation in May 1997. 
]]></description>
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		<title>Brainteaser of the Week #45</title>
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		<comments>http://www.businessclassinc.com/2010/09/08/brainteaser-of-the-week-45/#comments</comments>
		<pubDate>Wed, 08 Sep 2010 12:08:57 +0000</pubDate>
		<dc:creator>Program Coordinator</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
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		<description><![CDATA[Use a brainteaser to start, revive or end a meeting. It’s a great way to shift the brain  - maybe even cause a giggle or a smile - especially helpful when dealing with mistakes]]></description>
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		<title>10+ benefits of masterful mistake management</title>
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		<comments>http://www.businessclassinc.com/2010/09/07/10-benefits-of-masterful-mistake-management/#comments</comments>
		<pubDate>Tue, 07 Sep 2010 14:00:53 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[2 Little Time]]></category>
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		<description><![CDATA[Obviously, there is a lot at stake when mistakes are made.  And when mistakes are met by masterful mistake management, there is much to celebrate.  here are 10+ benefits.]]></description>
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		<title>Action Action We Want Action</title>
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		<pubDate>Tue, 07 Sep 2010 12:08:42 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Get 2 Goal]]></category>
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		<description><![CDATA[Action shows concern.  Action shows you care.  Action shows that you appreciate this customer, sincerely regret disappointing him and want him to continue doing business with you.   It shows that you are committed to avoiding the mistake in the future, but that if by any chance you do make a mistake in the future...you will fix it. ]]></description>
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		<title>Quote of the Week: On Mistakes &amp; Discovery</title>
		<link>http://www.businessclassinc.com/2010/09/06/quote-of-the-week-mistakes-discovery/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/09/06/quote-of-the-week-mistakes-discovery/#comments</comments>
		<pubDate>Mon, 06 Sep 2010 11:08:03 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[2 Little Time]]></category>
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		<description><![CDATA[Many of us say we want to learn from mistakes and that we want those around us to do the same. But few of us really do more than surface learning. And many of them (those around us) quickly learn that the best thing to do with mistakes is cover them up.]]></description>
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