What do you think?


This is a true story about Dick and Jane.  Their names don’t really matter though.   It’s a true story for people in offices everywhere.

Jane’s job is to make and keep customers happy.  To please them.  Dick is the boss.  Yep – that’s him in the photo.

Jane has gotten lots of calls and questions from customers and has gone to Dick for solutions.  He now has a backlog of decisions to make;  and Jane,  plus many other team members are waiting for him to make them. Read more

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Working with a Bunch of Crackpots?

What a crackpot!  We hear it from offices everywhere.  Urban and Webster define “crackpot” as:  crazy, insane, eccentric, foolish, harebrained, oddball, flake, geek, irrational, fruitcake, nut case, screwball and crank.

I often hear it used more loosely as someone with a flaw – like a cracked pot. Read more

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It’s Not What You Know

This week’s quote is a message to leaders and workers and graduates everywhere.

It comes from a favorite story about customer service and career management.

It's not what you know.

Read more about it at: Read more

The Aveda Way

It was a gift card and my long time hairstylist being on maternity leave that finally nudged me in to the  Aveda Institute  for something other than Chamber of Commerce Business After Hours.

When I walked in the door,  a young woman greeted me,  escorted me to the scheduler for check in and then to the waiting area, where there were magazines, a water cooler and hot tea.  All nice touches.

I grabbed a magazine but skipped the beverage.

But then…





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Quote of the Week for Presidents Day

In celebration of President’s Day and Doing Business with Heart Month, we selected this quote from President Abraham Lincoln.

If you look for bad in people expecting to find it, you surely will.

We often see what we look for.  So…how about if we look for good?   If we do, we’ll surely find it.

And all that good we find,  mention and recognize…it’s fabulous for boosting morale, productivity and overall performance.

One final note – if we do find bad, it may very well be due to a battle of some kind. Read more

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