Basnight Family Secrets
We hit the jackpot again!
More best practices and secrets to success – this time from a business that has lasted through the Great Depression, fifteen recessions and fifteen United States Presidents.
In 1924, Stein Basnight, a graduate of UNC, opened S.H. Basnight Hardware. He traveled around the state, pulling a trailer full of products to sell.
His sons, Bill and Jesse, joined their father in the business.
Papa Stein died before he got to see this but four of his grandchildren got involved in the business: Bill’s children, Terry and Don; as well as Jesse’s children, Jesse Jr. and Steve.
Two of those grandchildren now own the business. Read more
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How to Help Angry Customers
Ever had to deal with an angry customer?
In a workshop I facilitated on the subject of customer retention, a bank manager (let’s call her Betty), shared a story about a customer (let’s call her Ms. Maddy), who came in questioning whether she should continue to deposit money with the bank. Using language unfit for this page, Ms. Maddy expressed how upset she was and said, “It better not happen again!!!!” Then she said she didn’t want to talk about it any more. END OF STORY. Yet she stood there continuing to talk about it. Read more
Protected: Customer Service 101 – Class #2
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