Quote of the Week: Looking for opportunity?
Everyone who did lots of knocking last Monday night got lots of treats.
It’s trickier when we go knocking for a sale or a loan or a donation or a job.
That’s when this week’s quote comes in handy.
These are wise words.
But it’s not so easy. Gets discouraging. To the point of wanting to quit sometimes.
Got any “keep on knocking” tips to share?
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Quote of the Week: On Courage & Confidence
A powerful quote. Help your team truly benefit from its wisdom by leading them through this fun, engaging and eye-opening exercise:
It will boost courage and confidence…
it will boost morale, productivity and overall performance.
You can use the above quote as background or wallpaper for your computer with just three clicks.
Read more
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Happy Cranky Co-Workers Day
Got cranky co-workers?
We give gifts to our mothers on Mother’s Day; to our fathers on Father’s Day, etc etc
Are we supposed to give gifts to cranky co-workers on Cranky Co-Worker Day (October 27)?
Most of us would rather give them a kick in the pants (or worse).
But let’s see…
what might have more lasting and positive impact?
Here are three suggestions: Read more
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10 Great Bosses
This week’s 10 by 10 on Tuesdays is a day early – in celebration of National Boss Day.
We think Boss Day is a great day to thank bosses everywhere. And it’s a great day to remind ourselves of the duty we have as bosses to get better at it. One great way to do that is to observe other bosses.
Here are 10 stories about inspirational bosses. By the way – I highly doubt that these bosses are (or were) inspirational every minute of every day. More likely it occurred (or occurs) in bits and bites. And it seems to be about…well…read these stories and see what you think. And then – will you add a story or two about bosses you’ve admired? Read more
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Happy National Kick Butt Day
How to celebrate?
What would really help your organization most right now?
More clients? Fewer receivables? Read more
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Secrets of Success from UPS Stores
Note: A perfect story for Customer Service Week.
Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.
That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget.
And then there was that Saturday in December. Read more
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10 Favorites for Customer Service Week
Here are ten favorite activities and tools for teaching, tweaking and reinforcing the who, what, where, when, why and how of excellent service during Customer Service Week and 51 other weeks of the year.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
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Quote of the Week: Your Smile Can Be Heard
In celebration of World Smile Day, Customer Service Week (this week) and Halloween, our Quote of the Week is:
Wondering about Vinnie?
Vinnie’s in charge of our Haunted Halls, full of bite-size bits for business, designed to help y0u build your team’s performance. They (and you) may not even realize that they (and you) are working and learning.
Go see Vinnie and he’ll give you suggestions on how to use this week’s quote at one of your upcoming meetings. He’ll even tell you how to post these quotes on your computer screen. And give you a link so you can print and post them.
The quickest way to get to him, is to click on him. You’ll land in the Meeting Room. Look for the sign to “Your Smile Can Be Heard”.
While there, feel free to browse around. You can see a lot for free. And more for a fee.
Not quite ready for Halloween?
Then use the design below. Read more
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10 Customer Service Quotes
For those of you preparing for Customer Service Week (first week of October), I congratulate you for taking charge of this built in opportunity to boost morale, productivity and overall performance.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
If you are looking for a quote Read more
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Quote of the Week: Customer Service is not a department
This quote is perfect for any business, organization, department or group getting ready to celebrate Customer Service Week (first week of October). It’s also perfect for any other business, organization, department or group.
This attitude can be positive or negative. Whichever it is, it drains or boosts morale, productivity and overall performance.
Thought/Discussion Questions: Read more
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