Giant Memories & Lessons from the Boston Marathon

Might as well accept it… “Between you and anything significant will be giants in your path.” Which giants do you see most often? I see and I hear about these…

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10 Dancing Skeletons

When things don’t go as desired, a simple apology may be enough. Or a discount. Or a systems review. Something simple and quick and we can move on. But sometimes something more is needed. A master of mistake management is quick to observe the potential development of a skeleton; is well aware of the value of getting it out of the closet; and knows how to make it dance. Here are ten examples of dancing skeletons:

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Protected: Quote of the Week: Skeletons in your closet?

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Need More Strength? What About Your Vendors?

Note from Jan: This is part of a series on managing tough times. For full benefit, I encourage you to read the articles in sequence. For your convenience, here are the…

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Using All Your Strength

Note from Jan: This is the third in a series on managing tough times. For full benefit, I encourage you to read: 4 Musts for Managing Tough Times & Hunkering…

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Hunkering Down

This is a follow up to “4 Musts for Managing Tough Times“.  Please read that article before hunkering down to read this one. PLEASE.  Don’t just hunker down.  It’s important to…

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