On Customer Service

By: Book Club Manager

May 7, 2008

Free Stuff:

Customer Service 101 - Class #1
Customer Service 101 – Assignments for September 2008
Customer Service 101 – Class #2
Customer Service 101 – Assignments for October 2008
Customer Service 101 – Class #3
Customer Service 101 – Assignments for November 2008

Books for Sale:

How to Win Customers and Keep Them For Life, by Michael LeBoeuf
In Search of Excellence, by Tom Peters and Robert Waterman
Moments of Magic, by Shep Hyken
Passion for Excellence, by Tom Peters and Nancy Austin
The Customer Comes Second, by Hal Rosenbluth

Managing March Madness

Our Special Report, Managing March Madness includes tips for getting the best of business & basketball. We offer it free to all Business Class subscribers.

* Email

* First Name

Last Name

Postal Code

* = Required Field

Read more about report here
Read more about subscription here
Most Recent Articles
Articles By Category

Search the Index

2 Little Time act boldly be a better manager Blanket Orange County boss day brainteaser brainteasers Business Business Tips Celebrations customer loyalty customers customer service doing business with heart e-mail game day Get 2 Goal goals Goals Plans Hopes holiday gift ideas holiday management hunker down leadership linked in Management Managing Tough Times meeting ideas mistake management mistakes morale motivational quote Motivational Quotes National Boss Day Performance Management productivity Quote of the Week recession reduce expenses resource management Serious About Service stay out there take charge team Time time management

Quote Library – Quick Links

Free Resources on This Site

"Business Class" E-Zine

Brainteaser of the Week

Quote Library

Quote of the Week

Ready-2-Go Meeting Plans

Signs for Game Day
Helpful Sites
Helpful Tools
Author Interviews