Best in Class Service |
Build your service culture and you will build sales, earnings, customer loyalty & staff morale.
Program Length - varies from half day "starter" session to a complete culture adjustment series - depending on your needs.
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Studies have proven that 87% of the money you earn during your lifetime is directly related to your public speaking skill.
(from Instant Speaking Success by Paul Evans).
Best suited for groups of 6-10.
Program Length - 18 hours in class+ individual critiques.
Class time in segments of 3 hours each; twice per week.
Start times available in January 2007.
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In a series of meetings with you and your team, we will examine and fine tune each element of the BusinessClass™ Formula for Success, a powerful planning and diagnostic tool that enables you to solidify your business foundation to maintain your position or prepare for growth.
Vision+Passion+Principles+A Plan+People+Leadership
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In a series of team meetings, we introduce and explore each element of the success formula; take time to apply "in the field"; and then work through implementation challenges upon returning to class.
Sub-elements of the success formula include:
Goal setting
Time management
Customer service
Leadership style
Communications
Recruiting & hiring
Delegation
Recognition & rewards
Creative problem solving
Conflict resolution
Participants also have the valuable opportunity of working through individual challenges with a one-on-one coach.
Best suited for management teams of 5-10.
Program Length - 48 hours + time for individual coaching.
Best delivered in segments of 3 hours each; alternating weeks for a period of 8 months.
To ensure consistent individualized attention, we only conduct this program with one organization at a time. We will be available to begin work with a new group in January 2007.
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Consultative selling - an approach that enables you. your prospects and your clients to reach goals - all at the same time!
Program Length - 24 hours.
Best delivered in segments of 3 hours each.
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Elements of the above programs can be mixed together to achieve the results you desire.
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Read what our clients say.