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	<title>Business Class Inc &#187; Serious About Service</title>
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	<link>http://www.businessclassinc.com</link>
	<description>Morale &#38; Productivity Building Resources for Business</description>
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		<title>They Do Business with Heart at Phelps High in DC</title>
		<link>http://www.businessclassinc.com/2010/02/12/business-with-heart-at-phelps-high/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/02/12/business-with-heart-at-phelps-high/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 12:08:38 +0000</pubDate>
		<dc:creator>Josie Johnson</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Serious About Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[doing business with heart]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[productivity]]></category>

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		<description><![CDATA[I teach at a public high school in Washington, DC. I am convinced that our custodial staff consists of some of the warmest men in the city.]]></description>
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		<title>VIETRI Does Business with Heart</title>
		<link>http://www.businessclassinc.com/2010/02/10/vietri-does-business-with-heart/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/02/10/vietri-does-business-with-heart/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 19:08:10 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Serious About Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[doing business with heart]]></category>

		<guid isPermaLink="false">http://www.businessclassinc.com/?p=8670</guid>
		<description><![CDATA[If you have seen their products in the stores or have spent any time on their website, you probably already have the feeling that  VIETRI does business with heart.  After having had the pleasure of spending some time with their management team, I can tell you that it's more than just a feeling.   Doing business with heart - whether they call it that or not - seems to be part of their culture - running deep and wide throughout their organization.  Here are two stories to demonstrate. ]]></description>
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		<title>Genuine Concern &#8211; A Lesson from Dean Smith (shared by Phil Ford)</title>
		<link>http://www.businessclassinc.com/2010/02/09/genuine-concern-lesson-from-dean-smith/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/02/09/genuine-concern-lesson-from-dean-smith/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 21:08:02 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Get 2 Goal]]></category>
		<category><![CDATA[Serious About Service]]></category>
		<category><![CDATA[doing business with heart]]></category>
		<category><![CDATA[genuine concern]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://www.businessclassinc.com/?p=8597</guid>
		<description><![CDATA[ A few years ago, I had the pleasure of interviewing former Carolina basketball player and coach, Phil Ford on the topic of business and basketball.  Here is a 2-minute excerpt from the interview.
]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Quick List:  10 Ways to Increase Client &amp; Staff Retention</title>
		<link>http://www.businessclassinc.com/2010/02/09/quick-list-10-ways-to-boost-retention-of-clients-employees/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/02/09/quick-list-10-ways-to-boost-retention-of-clients-employees/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 12:08:01 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Serious About Service]]></category>
		<category><![CDATA[be a better manager]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[Quick List]]></category>

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		<description><![CDATA[This Quick List is for you if you want to Be a Better Manager and/or if you are Serious About Service.  
Here they are - 10 ways to improve retention of clients and staff.
]]></description>
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		<title>Quote of the Week &#8211; About everyone we meet</title>
		<link>http://www.businessclassinc.com/2010/02/08/quote-of-the-week-why-do-business-with-heart/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/02/08/quote-of-the-week-why-do-business-with-heart/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 12:08:12 +0000</pubDate>
		<dc:creator>Jan Bolick</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Quote of the Week]]></category>
		<category><![CDATA[Serious About Service]]></category>

		<guid isPermaLink="false">http://www.businessclassinc.com/?p=8529</guid>
		<description><![CDATA[This week's quote helps to remind us that when a person interrupts,  or pushes ahead in line or ignores us in the hallway or whatever it is that rubs us the wrong way or ticks us off - it's probably not about us.  And whatever it is about, is good reason for the rest of us to try our best to do business with heart.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Movie of the Week:  Johnny the Bagger</title>
		<link>http://www.businessclassinc.com/2010/02/05/movie-of-the-week-johnny-the-bagger/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://www.businessclassinc.com/2010/02/05/movie-of-the-week-johnny-the-bagger/#comments</comments>
		<pubDate>Fri, 05 Feb 2010 12:08:04 +0000</pubDate>
		<dc:creator>Program Coordinator</dc:creator>
				<category><![CDATA[Be a Better Manager]]></category>
		<category><![CDATA[Movie of the Week]]></category>
		<category><![CDATA[Serious About Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[doing business with heart]]></category>

		<guid isPermaLink="false">http://www.businessclassinc.com/?p=8464</guid>
		<description><![CDATA[When brainstorming what movie to feature in conjunction with our current theme  of insignificance (feeling too small or too powerless to make a difference)...and with our running theme of doing business with heart...it was obvious that we should feature a movie we first mentioned back in December of 2008.
It's called:  Johnny the Bagger.]]></description>
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