Ready-2-Go Meeting – On Customer Service
Title: Doing Business with Heart
If you are trying to establish, build or nurture a customer service culture, here’s a Ready-2-Go Meeting segment using the concept of “Doing Business with Heart”. While it’s seasonally appropriate to introduce during Valentine season, it’s also appropriate to introduce and pursue all year long. By sharing heart stories in meetings, you:
- set a positive mood for the meeting and beyond.
- encourage participants to watch others who do business with heart.
- encourage participants to do business with heart – with internal and external customers.
- nurture a caring customer culture.
All of that by just sharing stories!
Here is a suggested plan for making heart stories a 5-minute agenda item for your regular staff meeting. Read more
Ready-2-Go Meeting – Document & Celebrate 2009
This is an excellent exercise for capturing valuable information that will help you be a better manager. See Institutional Memory Alert!
And it’s one of many great ways to put holiday adrenalin to work.
You can include this exercise as a 20-30 minute segment of your next staff meeting. Or you could expand it into a 1/2 daymeeting of it’s own. Read more
Ready-2-Go Meeting – Thanksgiving Inventory
Here is a seasonally appropriate agenda item for the beginning or end of any team meeting you are leading this week.
It’s not a new idea. But it’s good. And yes – people will roll their eyes. That’s okay. The results are good. Good boosts to morale and productivity.
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Recommended as the first agenda item or the last.
Say something like this to the group: Read more
Ready-2-Go Meeting – On Hell & Happiness
This is Pursuit of Happiness Week.
Happiness is a good thing to pursue at any time, especially if you feel like you are going through hell and trying to figure out to get through it.
Here is a great morale and productivity boosting meeting idea to use at any time…especially appropriate during Pursuit of Happiness Week. And especially helpful when you are going through hell. Read more
Ready-2-Go Meeting Plan – on communication
You have to be a bit brave to use this one.
Read In the Dark for yourself first.
Brave enough to share it and discuss it with others?
If so:
In advance of the meeting, send an email to all participants that includes a link to In the Dark.
If there isn’t time for this, just read the In the Dark out loud to the group.
Then ask these questions: Read more
Ready-2-Go Meeting – on Customer Service
Here’s a quick meeting segment – perfect to include with your weekly staff meeting.
Great way to heighten awareness of customer service. Maybe even uncover some scary situations.
It’s based on an article called : Boo! Are you chasing your customers away? Read more
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