Don’t like “your world”?

“What if you take the things you don’t like in this world and you flip them upside down?

You can start that today.”

Two great lines from the movie, Pay It Forward.  Watch quick clip below.

Imagine what Pay It Forward could do for morale, productivity, engagement, retention and overall performance at your office.

What might you do to Pay It Forward?

P.S.  Happy International Pay It Forward Day.

Related Articles: April 28 is Pay It Forward Day

April 28 is Pay It Forward Day

Thank you to Jim Enright who just reminded me with his monthly mailer that Thursday, April 28 is International Pay It Forward Day.

Jim does a really good job with this mailer.  It’s simple.  Printed front and back on yellow 8 1/2 X 11 card stock – cut in half.  In this small amount of space, Jim reminds us of the movie Pay It Forward, shares three lovely quotes,  three great pay it forward stories and a gentle reminder that he is a  mortgage strategist in Chapel Hill, NC, always willing to help  us, our family and friends with home financing.  He even makes a special offer  of free appraisal (up to $400 credit at closing)  which we can’t use  right now but he gave me permission to forward it to you.

So here you go -  if you or someone you know is buying or re-financing, be sure to contact Jim by May 15.

Visit:  www.MortgageChoice.com or contact Jim at 919-929-6116, extension 236 or   Jim@TheMortgageStrategist.com.

Meanwhile – would you like to celebrate International Pay It Forward Day?

A good way to start would be to visit or re-visit the movie in which a teacher (played by Kevin Spacey) gives his class an assignment:  Read more

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Movie of the Week: UP!

November 5, 2010 · Filed Under Be a Better Manager, Movie of the Week · Comment 

Did you keep knocking all week?

You know what they say about opportunity…see the Quote of the Week for details.

While there are great reasons to keep on knocking, it’s not always so easy to do.  If you, someone on your team or your entire team needs encouragement,  here’s a fun movie clip to watch.    It’s a great demonstration of …well…grab some popcorn and gather everyone around.

Then be sure to share these 10 Nuggets to Keep on Knocking.  These are bite size bits that you can use in  meetings or memos or tweets or moments by the water cooler….all to help you reinforce your message of  importance of knocking.

And when you need to break the tension, throw in a knock knock joke or two.  Amazing the way laughter can help lock in a message.  Here are four we shared during the week:

man knocking on door

Knock knock.

Sofa.

Sofa who?

Sofa all who made your goal…way to go!!

Great things happen when you keep Knocking on Doors all week long!

copyright 2010 – Business Class Inc

Movie of the Week: Scary II

VinnieThis week’s movie is playing in The Bite Wing of our haunted halls.

There has been so much interest that Vinnie decided to offer it one of the public meeting rooms as well.

You’ll still need a password to get in, but it’s free.

Grab some popcorn and other treats and gather your team around for this fun (and eye opening) movie clip.  Perfect for Halloween.

Here’s a shortcut to the entrance to  Scary II.

If you don’t already have a password, you can get one at the door. 

Enjoy!

copyright 2010 – Business Class Inc

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Movie of the Week: Busy like squirrels?

October 22, 2010 · Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal, Movie of the Week · Comment 

 

Do people at your office run all over the place the way squirrels do? 

Or like the people in this video? 

It’s a fun but all too real depiction of office life these days.

A good one to raise awareness and kick off a discussion about what it’s like in your office.

Is the Spirit of the Squirrel present?

If you’d like, you can  weave in discussion and celebration of  National Take Back Your Time Day which is on Sunday.

Grab the popcorn and enjoy this just over three minute movie. Read more

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Movie of the Week: Starring The Boss

October 15, 2010 · Filed Under Be a Better Manager, Get 2 Goal, Movie of the Week · Comment 

Columbus Day plus Boss Day yields  Discover a Different Boss Week.

Have you discovered anything different?

About yourself or any other bosses around you?

Zoom in.  Zoom out.  Change the lens.  Stand on your head.  Climb on a tower.  Focus on them.  Focus on you.

What do you see?   What else?

Our movie this week features an inspirational boss.   One who leads with passion.  One who connects with those he leads.   The Boss.  You know who I’m talking about, right?

Read this article for background, then grab the popcorn and gather everybody around for fun discoveries  from An Inspirational Boss. Read more

Movie of the Week: Customer Service Weak

October 8, 2010 · Filed Under Be a Better Manager, Movie of the Week, Serious About Service · Comment 

In celebration of Customer Service Week, we bring you a double feature!

Both movies provide excellent examples of  Customer Service that is Weak because of ….

Well – take a look and you decide what makes it weak.

Grab some popcorn (from that popcorn machine you brought in this month for National Popcorn Poppin’ Month), gather everyone around and enjoy! 

Wait a minute – before you gather everyone around, you might want to preview this on your own.

And then answer this question honestly:   If there is a bad customer service attitude in your organization,   are you at “the top” of that attitude? Read more

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Protected: Movie of the Week: jetBlue Marathon

October 1, 2010 · Filed Under Be a Better Manager, Movie of the Week, Serious About Service · Enter your password to view comments. 

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Movie of the Week: The customer is always right?

September 24, 2010 · Filed Under Be a Better Manager, Movie of the Week, Serious About Service · Comment 

As you might have read in my commentary on the Quote of the Week, I was taught that the customer was always right.  And when I became a manager, I passed that same message along,  “The customer is always right!”

Over a number of years, I heard hundreds of stories from customers and customer service reps. There were times when customers lied and denied.  Sometimes they yelled and screamed.  Sometimes, it had nothing to do with anything about us.  And sometimes they were so rude that our customer service rep ended up in tears.  

And so my message changed to:  “The customer is NOT always right, Read more

Movie of the Week: Do you have a Delores?

September 17, 2010 · Filed Under Be a Better Manager, Get 2 Goal, Movie of the Week · Comment 

Mistake CakeWhile searching for good movies for Mistake Management Month, this one entitled, ”Coffee Goof”,  grabbed my attention.

The goof isn’t that big but watch how she handles it.  And before that, notice how she tells him what to do, shows him and then has him do it.  Perfect model for teaching. 

She directs.  She corrects. She laughs.  And look at interactions with her customers.   2500 cups of coffee in a day.

It’s a cool video even if you don’t realize that Danny is actually  Joe DePinto, President and CEO of 7-11, working as an Undercover Boss.  More detail on that below. 

But first, grab some popcorn and watch this little 4 minute video. Read more

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