Let There Be Sprinkles Everywhere

· Filed Under 2 Little Time, Seasonal · Comment 

Working, shopping, wrapping, decorating, cooking, partying…it’s enough to make a person sick. And tired and stressed and maybe even a bit Scrooge-like. Terrible for the morale and productivity of any person, any leader, any team. This week’s quote stems from a story that has contributed to the prevention and reversal of much Scrooge-like behavior over the years. Because of that, it has become a tradition to share it far and wide. let there be sprinkles everywhere For full appreciation, be sure to read: Traditions. Here’s an exerpt: Read more

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Time to Change Tradition?

There are all kinds of traditions at all times of the year.

Whether it’s the tradition of having pizza in the living room on Sunday nights.  Or Tuesday lunches with the boys. Or Wednesday date nights without the kids. Or annual shopping trips for sisters.

Traditions can be powerful.

Reassuring.

Grounding.

Bonding.

The holidays are especially full of traditions.

And sometimes they need to change. Read more

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Secrets of Success from UPS Stores

Note:  This story was written and shared  for  Customer Service Week in October 2011.  The leader, teacher and mentor of the story is Chris Derby who died suddenly from a heart attack this week.  What a wonderful business man he was.  Many people learned from him – and will continue to do so.  Thanks, Chris for living and loving the way that you did!

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Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.

That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget.

And then there was that Saturday in December. Read more

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So much to do!

Common conversation in offices everywhere is the seemingly insurmountable amount of work left to be done on a particular project. Or in a particular department. Or at home. Or…

There’s not enough time, not enough people. Discouragement and despair sending morale and productivity spiraling down down down.

This week’s quote can help you stop, maybe even reverse that.

So often we are depressed by what remains to be done and forget to be thankful for all that has been done.

Use this quote as a reminder for yourself. Use it to launch a discussion with your staff. Get suggested step by step

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Things going against you?

Ever feel like things are going against you? Read more

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