Secrets of Success from UPS Stores

Note:  This story was written and shared  for  Customer Service Week in October 2011.  The leader, teacher and mentor of the story is Chris Derby who died suddenly from a heart attack this week.  What a wonderful business man he was.  Many people learned from him – and will continue to do so.  Thanks, Chris for living and loving the way that you did!

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Up until December of last year, I had always gotten good service from the UPS Store on Fordham Blvd in Chapel Hill, NC.

That was because owner Chris Derby was there, always as pleasant as a human can be, calmly and patiently guiding me through the myriad of choices available for getting a package delivered on time and on budget.

And then there was that Saturday in December. Read more

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So much to do!

Common conversation in offices everywhere is the seemingly insurmountable amount of work left to be done on a particular project. Or in a particular department. Or at home. Or…

There’s not enough time, not enough people. Discouragement and despair sending morale and productivity spiraling down down down.

This week’s quote can help you stop, maybe even reverse that.

So often we are depressed by what remains to be done and forget to be thankful for all that has been done.

Use this quote as a reminder for yourself. Use it to launch a discussion with your staff. Get suggested step by step

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Things going against you?

Ever feel like things are going against you? Read more

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On Distance & Laughter

This week’s quote can help with morale, productivity, employee engagement and overall performance.

I see many people pushing (and pulling) in serious pursuit of goals and deadlines.   Often at odds with others on their team.

Hoping to help, their leaders sometimes step in for added push (or pull).  These efforts often backfire because they add pressure which creates distance between people.  And between people and their goals.

Here’s a good thing to remember when stepping in to stressful situations:

 

Laughter is the shortest distance between two people

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Between you & anything significant…

Might as well accept it…

“Between you and anything significant will be giants in your path.” Read more

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