Customer Service is NOT a Department

By: Jan Bolick

Vinnie is thrilled to be back – and just in time to share a bite size bit for Customer Service Week.

Customer Service is not a department.  It's an attitude, an atmosphere, a culture, a way of doing business.

As you may recall, we have featured a version of this quote before:

“Customer Service is not a department. It’s an attitude.”

It seemed more was needed. Vinnie and I discussed it and decided to add the parts about atmosphere, culture and a way of doing business.

It was his idea to add the part about blood. That’s just Vinnie being Vinnie. He is SUCH a vampire.

Anyway – this attitude, atmosphere, culture, way of doing business can be positive or negative. It can be good blood or bad. And whichever it is, it drains or boosts morale, productivity and overall performance.

Thought/Discussion Questions:

  1. Are you happy with the customer service provided by your team?
  2. What would you like to be different?
  3. What do you, as a leader, do now to positively influence your team’s attitude toward customer service?
  4. What do you do to negatively influence it?
  5. What can you do to get to #2?
  6. What can others do?

Here is another resource for Customer Service Week: 10 Ways to Treat & Tweak During Customer Service Week.

For more bite size bits from Vinnie (and Jan Boo-lick), on building customer loyalty, morale and productivity, check out this new e-book.

 

 

 

 

A 100 page collection of articles, discussion questions, meeting plans, motivational quotes, downloads and links to help you boost morale, productivity, customer loyalty and overall performance. Get more info and order here.

Meanwhile – post this week’s quote on the walls. Post on your computer (see instructions below). Post it everywhere as a reminder of how to handle dark times and situations. A terrific strategy for boosting morale, productivity and overall performance.

Oh yes – and if you haven’t already done so, sign up here for a Monday morning BOOST for you and your team – the Leadership Quote of the Week delivered to your email box each Monday morning.


You can post the above quote to your computer screen with just three clicks.

1. Click on the image above. Don’t see an image? Try this link.

2. Right click on the image that appears.

3. On the pull down menu that appears, click on “set as background”. Voila!

There’s still plenty of room on the left side of the screen for all your shortcut icons.

Note: If you don’t like your new wallpaper, don’t want to replace it with a quote from the Business Class Quote Library and don’t know how to get rid of it…… Go to your control panel. Select “Display”. Select “Desktop”. And then choose from the designs offered.”

Or print the PDF version below. Just click on the printer icon in lower right corner of the image.

Problems? Try this link.

 

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