93% Use Social Media for Business
93% of marketers use social media for business. That stat is from this video: “The Social Media Revolution”.
Have you seen it?
If not, I encourage you to watch it. (See below).
If you’ve already seen it, you probably want to see it again.
Summed up nicely by Read more
10 Tips & Reminders for Customer Service Week
For those of you preparing for Customer Service Week (first week of October), I congratulate you for taking charge of this built in opportunity to boost morale, productivity and overall performance.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
Here are 10 Tips and Reminders for Customer Service Week:
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10 Customer Service Quotes
For those of you preparing for Customer Service Week (first week of October), I congratulate you for taking charge of this built in opportunity to boost morale, productivity and overall performance.
The benefactors? Customers, vendors, staff, management, owners – actually – everyone!
If you are looking for a quote Read more
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Quote of the Week: Customer Service is not a department
This quote is perfect for any business, organization, department or group getting ready to celebrate Customer Service Week (first week of October). It’s also perfect for any other business, organization, department or group.
This attitude can be positive or negative. Whichever it is, it drains or boosts morale, productivity and overall performance.
Thought/Discussion Questions: Read more
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Happy Native American Day
Native American Day is a good day to re-visit this favorite Quote of the Week which features wise words from a Native American Elder.
Helpful tools for morale and productivity. For yourself and your team.
Don’t miss the tools listed under Related Articles. Good for today. Or any day.
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Happy 1st Day of Fall
Henry David Thoreau
Instead of “resigning” ourselves, how about if we celebrate?
Thought/Discussion Questions
- What opportunities does the fall bring?
- What new beginning might you make?
- What changes might you make as the season changes?
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Signs of Good Business at AICPA
You can find signs of good business long before walking into the North Carolina AICPA office (American Institute of Certified Public Accountants) which opened five years ago.
In the parking lot, there are signs that reserve spaces to recognize and reinforce green driving.
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10 Tips for Avoiding Failure
This list is in support of our Quote of the Week: Formula for Failure.
Leaders can boost morale, productivity and overall performance by getting input and involvement from others. Then again, like most good things, if taken too far, this practice can backfire.
One thing a leader can do to avoid backfire, is to have a list of parameters or values. An example of this is The Lone Ranger Creed.
What’s your “creed”? Read more
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Quote of the Week: Formula for Failure
Leaders can boost morale, productivity and overall performance by getting input and involvement from others. Then again, like most good things, if taken too far, this practice can backfire.
Have you ever seen this happen?
How can a leader go about gathering input from her team so that it contributes to their success instead of setting them up for failure?
We’d love to hear your thoughts on this.
Meanwhile – take a look at these Leadership Lessons from The Lone Ranger
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Note: If you haven’t already done so, Read more
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Leadership Lessons from The Lone Ranger
On September 15, 1949, The Lone Ranger (played by Clayton Moore ) premiered on television*.
The Lone Ranger rode the plains searching for truth and justice, which he always found by the end of each episode. He then jumped on his horse, shouted, “Hi-yo, Silver, away!” and rode off into the sunset.
Bystanders stared after him in amazement and one always said, “Who was that masked man?”
And another responded: “Why he’s The Lone Ranger.”
Why talk about The Lone Ranger here at Business Class?
Because he is a terrific role model for leaders. Read more
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