10 Benefits of Masterful Mistake Management
There is a lot at stake when mistakes are made. And when they are met by masterful mistake management, there is much to celebrate.
Here are 10 potential benefits of masterful mistake management. Read more
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Quote of the Week: On Fault & Responsibility
As a kid, I said “It’s not my fault” to my parents from time to time. And each time it definitely WAS my sister’s fault. Until she went off to school . And then it was still worth it to try and blame her.
Then I went off to school and after that got into the publishing business where lots of mistakes were made. Interestingly, no one ever blamed my sister. Nor their own. But there was lots of blame and it was irksome to hear:
- The printer did it.
- The truck broke down.
- Production dropped the ball.
- You signed the proof…see…here it is right here.
- My assistant did it.
- I didn’t know about it.
- I can’t control everything.
- Blah de dah de dah.
When I pay for a product or service and it’s not right, Read more
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Masterful Mistake Management at Sugarland Bakery
Is there a Mistake Management Plan? One that facilitates masterful mistake management? One that helps you get a good return on investment from every mistake made?
Kim Duval, Human Resource Director at Frank Porter Graham at UNC-Chapel Hill, planned a surprise birthday party for her husband, Bill. It was to be held at one of his favorite spots, Studio 91, and his favorite carrot cake from Sugarland Bakery was to be served. Read more
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Happy National Creamsicle Day
August 14 is National Creamsicle Day.
Celebrate on the 12th….the 14th…or whenever you’d like. Perhaps at your staff meeting on Monday?
Just grab a box and deliver desk to desk, to each of your colleagues. Buy a box and deliver to a client. Pass a box around at a staff meeting.
Use them to help you celebrate Mistake Management Month. Or do it for no reason at all. Other than to do something different. A bit of fun. To loosen things up. Break the tension. Break down walls.
While all of this might seem like nonsense, Read more
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Masterful Mistake Management at Four Corners
Every organization needs a mistake management plan – preferably one that fosters MASTERFUL mistake management. That’s because as hard as we may try to avoid making mistakes, we all make them from time to time. And what happens after that is critical to our success. Read more
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10 Mistake Management Mistakes
This week’s Quick List* is written in support and celebration of Mistake Management Month.
Our definition of mistake is broad. It could be a late delivery or faulty product to an external customer. Or simply a long wait at check out. Or it could be an internal error. Or a PR snafu.
Most people try hard not to make mistakes but of course, we all do. I believe every business should have a mistake management plan in place. One that fosters MASTERFUL mistake management.
Check out Related Articles for examples of masterful mistake management and the benefits of such.
Below are 10 frequent mistakes people make when managing mistakes.
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Quote of the Week: Mistakes & discovery
Many people SAY they want to learn from mistakes. But few people do more than surface learning. And many quickly learn that the best thing to do with mistakes is cover them up. And that’s a shame because…
Just think of the places we could go if we felt safe Read more
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10+8 Benefits of Masterful Mistake Management
This week’s Quick List* is written in support and celebration of Mistake Management Month.
Obviously, there’s a lot at stake when mistakes are made. And when they are met by masterful mistake management, there is much to celebrate.
Here are 10+8 potential benefits of masterful mistake management. Read more
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Happy Ice Cream Sandwich Day
August 2 is National Ice Cream Sandwich Day.
Grab a box and deliver a sandwiches desk to desk, to each of your colleagues. Buy a box and deliver to a client. Pass a box around at a staff meeting. Compare the way people eat them. Bite by bite – or licking around the edges. It has nothing to do with business. And that’s just the point. Something different. A bit of fun. To loosen things up. Break the tension. Break down walls.
While all of this might seem like nonsense, Read more
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Quote of the Week from Wooden & Withers
This week’s quote has been selected in support of Everette Withers who was named UNC-Chapel Hill’s Interim Head Football Coach at a press conference on Friday. Withers shared the quote during his statement, saying it’s been on his wall for over two years. It was a perfect choice for the occasion – an encouraging nudge for all in the Carolina community.
It’s also a perfect quote for the launch of Mistake Management Month.
More information on Mistake Management coming throughout the month of August – about ways to make the best of the way things turn out.
Great for morale, productivity and overall performance. Read more
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