10 Morale & Productivity Boosters Just-for-June

May 31, 2011 · Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal · Comment 

10 by 10The foundation of good morale and productivity is hiring the right people. Yes – don’t hire grumps. And the people must have clear roles, responsibities, expectations and goals. And they must receive training and coaching which includes feedback, direction, support and recognition from a trusted manager or coach.

If these aren’t in place, this article is NOT for you. If they ARE in place, I encourage you to put this quote to work every now and then.

Here are ten just-for-June opportunities for doing this. Read more

10 Just-for-June Marketing Opportunities

May 31, 2011 · Filed Under Be a Better Manager · Comment 

10 by 10

 

There are many opportunities to help you heat things up in the revenue department. A potential side benefit internally…a boost to morale and productivity. All good for bottom line performance.

In addition to Father’s Day (June 17) and the first day of summer (June 21): Read more

10 Things That Bug People About Meetings

May 31, 2011 · Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal, Quick List · 2 Comments 

10 by 10 on TuesdaysThis week’s Quick List* is a companion to our Quote of the Week which is:

Meetings are a symptom of bad organization.  The fewer the meetings the better.” Peter Drucker

A regular review of meetings is crucial for the success of any organization.  Not just the quantity of meetings but the quality as well.   Typical discoveries from such reviews include ways to save time, boost morale, productivity and overall performance.

How to conduct such a review?  Start with questions like:

We conducted a survey** last week and asked these plus a few more questions.   To date, here are the top 10 responses to the question:  “What bugs you about meetings?

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Quote of the Week: Meetings are a symptom of …

This one will not be popular with many leaders, but it’s a good one for those looking for ways to save time, get to goal PLUS boost morale, productivity and overall performance.

Meetings are a symptom of bad organization.  The fewer meetings the better.

I don’t totally agree with this one.  But I think it and it’s source is enough to stop most leaders in their tracks at least long enough to evaluate their own meeting plans and habits.    Not just the quantity of meetings as Drucker notes – but the quality as well.

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The Heaven & Hell of Making Things Right

May 24, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 
I recently shared  Making Things Right on a brand new site called Chapelboro.com and it created a bit of a buzz.

Several people wrote to say thanks for the memories.  Some thought it was a bunch of froof and fluff.  I mean after all – what was the big deal about being left out of the program and not getting a diploma on graduation day?!!!

Others   passed the story to colleagues as a reminder of the importance of paying attention to mistakes from  the customer’s point of view and then responding in a way that shows  undeniable concern and respect  – leaving the customer absolutely delighted.

It even served to launch a story telling session during  at least one Customer Service meeting, one dinner table  and  one cocktail party.   From what I’ve heard, not all the stories had endings that were made in heaven.   Read more

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10 reasons to stop meeting

May 24, 2011 · Filed Under 2 Little Time, Be a Better Manager · Comment 

10 by 10 on TuesdaysThis week’s Quick List* is a companion to our Quote of the Week which is:  

A meeting is an event where minutes are taken and hours wasted.”  James Kirk

I don’t believe that about ALL meetings, do you?   A meeting can be a great opportunity to build morale, productivity and overall performance.  Then again, as you see from the quote above and the ones below, they can send all of that to the gutter.

How to keep the good and dump the bad?  We’ll be sharing tips on that next week.

Will you help by participating in our quick survey?  Here is a link to it

Meanwhile, in case you need some motivation for yourself or others to do something about meetings in your office, these quotes may help.

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We have to stop meeting like this

May 23, 2011 · Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal · Comment 

meetingHow many hours do you spend in meetings each week?   How much of this time is productive?

Will you answer these and a few other quick questions in our survey on meetings?

What’s in it for you?

Later this week, we will post the results, Read more

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Quote of the Week: On Meetings, Minutes & Hours

This one will not be popular with many leaders, but it’s a good one for those looking for ways to save time, get to goal PLUS boost morale, productivity and overall performance.

A meeting is an event where minutes are taken and hours are wasted.

Just imagine, if we could each save one hour per week that is currently lost in unproductive meetings.  Just one hour.  A total of 52 hours  per year.  More than  two full days.

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Reminder: It’s Bike to Work Week

May 17, 2011 · Filed Under Be a Better Manager, celebrations, Get 2 Goal, Good & Green · Comment 

Great way to get

leaner

meaner

keener

& greener.

And to boost productivity, morale and overall performance. Read more

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10 tactics for drawing out winners

May 17, 2011 · Filed Under Be a Better Manager, Get 2 Goal, Quick List · Comment 

10 by 10 on TuesdaysThis week’s Quick List* is a companion to our Quote of the Week: on Leaders, Losers & Winners

There really is a winner in everyone.   Hard to believe sometimes though, isn’t it?

To me, one of leadership’s greatest rewards is drawing the winner out in someone, when she seemed like such a loser that no one, not even Lucy Loser, believed she had it in her.

How to do it?

Here are 10 common tactics…along with commentary about likely results for each.

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