Doing Business with Heart in California

February 11, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here are two stories about people in California who do business with heart.

Does anyone in your state do business with heart?

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Doing Business with Heart in Florida

February 11, 2011 · Filed Under Be a Better Manager, Serious About Service · 1 Comment 

blue heartIn this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here is a story about a person in Florida who does business with heart. It was told at a newspaper conference several years ago. Read more

Doing Business with Heart in DC

February 11, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here are a few stories about people in the District of Columbia who do business with heart. Read more

Doing Business with Heart in Arizona

February 10, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

Dad realized he had left his hiking boots at The Pointe South Resort in Phoenix, a stop on the way to The Grand Canyon. Based on prior experience, he feared the boots were gone forever.

He called Pointe South and reached Laurie who said, “Mr. Bolick, in room 1216 – yes I have 1pair of hiking boots, 1 pair of dress shoes, 1pair of khakis and 1 very pretty blue checked shirt.”

He couldn’t believe his ears. The list was so long! And – she responded so quickly without even putting him on hold. Dad told her he would pick everything up when he returned to Phoenix for the flight back to North Carolina.

Laurie surprised him again by offering to send the clothes to his next destination. At no charge. True to her promise – Dad had a package waiting for him when he checked in to his hotel the next day.

Laurie did business with heart.

Does anyone in your state do business with heart?

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Doing Business with Heart in Georgia

February 10, 2011 · Filed Under Be a Better Manager · Comment 

At the Marriott in Atlanta, I couldn’t help but overhear a customer yelling at Antwon who worked as a bellman there. And couldn’t help but notice that Antwon stayed calm through all the ranting and raving.

When asked how he managed to do that, Antwon laughed and said, “I get lots of practice.”

He grew more serious as he said, “I try to rise above it. I figure if I be nice to them, then maybe it will make their day better. And maybe later they will think about it and be nicer to the next guy.”

Thank you, Antwon for doing business with heart.

Does anyone in your state do business with heart?

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Doing Business with Heart in North Carolina

February 10, 2011 · Filed Under Be a Better Manager, Get 2 Goal, Serious About Service · Comment 

blue heartIn this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here are a few stories about people in North Carolina who do business with heart.

Read more

Doing Business with Heart

February 10, 2011 · Filed Under Be a Better Manager, Get 2 Goal, Serious About Service · Comment 

blue heartIn this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

It’s great for morale.  Great for productivity.  Great for staff retention and customer loyalty.

A really cool thing is that the more people do business with heart….the more people will do business with heart. And as more people do business with heart…even more people will do business with heart.

I know people in North Carolina who do business with heart.

And in Arizona, California, Connecticut, Florida, Georgia, Texas, Utah and D.C.

Does anyone in Alabama or Arkansas do business with heart? Read more

Carolina vs Duke Tonight!

February 9, 2011 · Filed Under Be a Better Manager, Get 2 Goal · Comment 

It was March 2, 1974 when that famous Duke-Carolina basketball game was played.  When Carolina scored 8 points in 17 seconds to send the game into overtime.

Whether you’ve read or heard this story before, or many times before, today is a good day to read it or hear it again.    It’s a fabulous basketball story…full of many lessons for business.

Here’s the link:  Getting 2 Goal:  A Lesson in Prep & Push from Coach Dean Smith (shared by Phil Ford)

Also don’t miss:

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Quote of the Week: I love who I am

February 7, 2011 · Filed Under Be a Better Manager, Get 2 Goal, Quote of the Week · Comment 

From the Be a Better Manager: Managing Yourself section of our Quote Library…
I love who I am

Loving who we are is an important part of being a better manager.

Not loving ourselves in a way that makes us think we are perfect and better than anyone else.  Read more

25 tips – mostly from burglars

February 5, 2011 · Filed Under Be a Better Manager, Get 2 Goal · Comment 

Great list floating around the internet.  Most for home.  Some applicable to business.

1. Avoid announcing your vacation on your Facebook page. It’s easier than you think to look up your address. Read more

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