Quote of the Week from Southwest Airlines

It's about time somebody punched this economy in the nose.

I spotted this sign in the Salt Lake City Airport last week.   Or maybe I should say it punched me in the nose.  There was no question – it immediately became our featured quote for the week. Read more

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10 Presidential Quotes on Leadership

February 22, 2011 · Filed Under Be a Better Manager, Get 2 Goal, Quick List · 1 Comment 

10 by 10 on Tuesdays

Our featured quote this week is from George Washington, in celebration of President’s Day.

So why not celebrate with more wise words from former Presidents of the USA….all of which can help us take charge, make things happen and inspire others to do the same.   Good for morale.  Good for productivity.  Good for overall performance. Read more

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Quote of the Week for President’s Day

February 21, 2011 · Filed Under Be a Better Manager, celebrations, Get 2 Goal, Quote of the Week · Comment 

In celebration of President’s Day, a quote from the birthday boy…

We should not look back unless it is to derive useful lessons from past errors, and for the purpose of profiting by dearly bought experience.  George Washington

These wise words from President George Washington serve as a good reminder for those of us who fret about the past.    Beating ourselves up about what might have been.

And  for those of us who can’t forgive and forget Read more

Silverado Does Business with Heart

February 18, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through layoffs and budget cuts,  don’t you just love it when you  come across people who do business with heart?

People who  love their work.  They get the job done.  They really care.  They make you feel good.  They warm your heart.

It’s great for morale.  Great for productivity.  Great for overall performance.

During a recent trip to California, I went to visit Paul Mullin, a former University Directories colleague.  Paul is now Senior Director for Development at Silverado Senior Living which runs facilities in Arizona, California, Texas and Utah for people with Alzheimers and other memory impairments. Read more

Doing Business with Heart in Texas

February 18, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here’s a story about an organization that does business with heart in Texas.

Silverado Does Business with Heart.

Does anyone in your state do business with heart?

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Doing Business with Heart in Utah

February 17, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here’s a story about an organization that does business with heart in Utah.

Silverado Does Business with Heart.

Does anyone in your state do business with heart?

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Sign Up Here to Receive Leadership Quote of the Week

February 16, 2011 · Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal, Serious About Service · Comment 

A bite sized bit to boost morale, productivity and performance.

Excellent tool for take-charge, make-it-happen, inspirational leaders who care about employee engagement.

Sign up here to get our Leadership Quote of the Week – delivered to your email box each Monday before 8:00 A.M. Eastern Standard Time.

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Quote of the Week: On Battles & Kindness

Be kinder than necessary for everyone is facing some sort of battle.

This week’s quote helps to remind us that when a person interrupts,  or pushes ahead in line or ignores us in the hallway or whatever it is that rubs us the wrong way or ticks us off - it’s probably not about us.   And whatever it IS about, could be a good reason for the rest of us to try our best to do business with heart. Read more

Lessons from the Birthday Boy

February 12, 2011 · Filed Under Be a Better Manager, Get 2 Goal · Comment 

Great things for leaders to learn from Abraham Lincoln:

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Doing Business with Heart in Connecticut

February 11, 2011 · Filed Under Be a Better Manager, Serious About Service · Comment 

In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?

They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.

Here is a story about someone in Connecticut who does business with heart. It was written  by customer service expert, Jeanne Bliss. Read more

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