Blanket Orange County Update
Here’s an update…..366 blankets…20% over goal!
These blankets were delivered to the homeless in Orange County and to children at The Ronald McDonald House.
THANK YOU to Orange County residents and friends for your generosity!
And thanks to these organizations for serving as drop points for blankets:
And to Rosemary Waldorf for making arrangements with the organizations above and for assisting with publicity.
And to Ryan Watts for assisting with deliveries.
And to The Herald-Sun, WCHL & Chapel Hill News for promoting and covering the effort.
For more information, go to: www.blanketorangecounty.com
Abandoned goals and dreams already?
Note: Don’t feel bad if this is true for you or others. Sometimes, no matter how many times we read the Quote of the Week from Wayne Gretzky, we just can’t take the shot. Before you abandon your goals or beat yourself up or beat up the others who are stuck - I hope you will read the stories below. They have provided just the right nudge for many - helping them get unstuck and get 2 goal.
***
Ten days into the new year, there have already been some snags with new goals and resolutions. A lot of people are backing down or backing out altogether.
Did they set their sights too high?
Or is there something big and scary in the way?
What if they could get over it or around it?
What would that be worth?
For Sue, it could be worth a lot. Read more
Brainteaser of the Week #13
One way to be a better manager is to run better meetings. Use one or more of our brainteasers to start or revive or end a meeting. A great way to shift the brain, spark new energy, maybe even cause a giggle or a smile. All of which can help you boost morale and productivity.
****
Show this page or write the words in the grey box on a piece of paper or on a flipchart or on the white board and ask the question:
What does this say?
Are you loaded?
Go to “Comments” section to check your answer.
Credits: Created by Jan Bolick
Ready-2-Go Meeting – On Customer Service
Title: Doing Business with Heart
If you are trying to establish, build or nurture a customer service culture, here’s a Ready-2-Go Meeting segment using the concept of “Doing Business with Heart”. While it’s seasonally appropriate to introduce during Valentine season, it’s also appropriate to introduce and pursue all year long. By sharing heart stories in meetings, you:
- set a positive mood for the meeting and beyond.
- encourage participants to watch others who do business with heart.
- encourage participants to do business with heart – with internal and external customers.
- nurture a caring customer culture.
All of that by just sharing stories!
Here is a suggested plan for making heart stories a 5-minute agenda item for your regular staff meeting. Read more
Don’t You Love It?
In this rough, tough, seemingly heartless, bottom-line oriented world of strategizing for survival through takeovers, layoffs and budget cuts, don’t you love it when people do business with heart?
They seem to love their work. They get the job done. They really care. They make you feel good. They warm your heart doing business with heart.
Below are a few classic stories about doing business with heart. I share them with 3 hopes.
Hope #1 is that you will read and share them with co-workers, family members and friends.
Hope #2 is that you will share some stories of your own - and encourage others to do the same.
By the way – if you hold a regular meetings of any kind - sharing heart stories can be a great addition to your agenda. It sets a positive mood for the meeting and beyond. Get details for Ready-2-Go Meeting segment.
Hope #3 is that you will join me in thanking people around you who do business with heart. You can do this verbally or with a handwritten note or with one of our Heart Cards.
Spreading the word and spreading appreciation for doing business with heart is so very important now more than ever. Because the more people do business with heart….the more people will do business with heart. And as more people do business with heart…even more people will do business with heart.
Warming hearts everywhere by doing business with heart.
Okay – it’s story time. Here are a few classic examples of people doing business with heart. Read more
Announcement: Haitian Relief Day – January 27
The Chapel Hill-Carrboro Chamber of Commerce, Chapel Hill Magazine, 1360 WCHL and The Siena Hotel are urging local businesses and residents to participate in “Chapel Hill’s Haitian Relief Day” by donating a percentage of their sales on Wednesday, January 27 to the cause. In addition, some businesses are choosing to simply make a donation and also encouraging their employees to donate. All proceeds will go to the American Red Cross Orange County Chapter.
Participating businesses are invited to come together at 3:30 p.m. Thursday, Jan. 28 at The Siena Hotel to hear the results of our efforts and watch Chapel Hill Mayor Mark Kleinschmidt present combined donations to American Red Cross Orange County Chapter Director Beth Deacon.
PARTICIPATING BUSINESSES (As of Jan. 25): Read more
10 Ways to Be A Better Manager
If you want to be a better manager in 2010 and beyond, here are 10 ways to do it. In the process, you will boost morale and productivity, improving your chances of achieving your goals.
Read, print, post in a prominent place.* Use it as a discussion list in Managers Meetings.
If you are really daring, give it to those you manage and ask them to rate you on each one! Read more
Handling Rejection: Tips from Mick Mixon
It’s hard not to get hot when you get rejected. But for those who want to be better managers, for those who are serious about service, for those who wanna get to goal…staying cool and focused is critical.
Here’s a cool approach that Mick Mixon, Voice of the Carolina Panthers, shared with us during a Business Class interview.
You can listen to it (2 1/2 minutes) or read it or both.
Mick told us that early in his career, Read more
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
Quote of the Week from Wayne Gretsky
It gets scary out there.
Sometimes it’s tough to keep going. Or even get started.
Keep this one handy…for those times that you and others need a nudge.
****
If you’d like help making and sticking to a plan to get 2 goal, contact us about our coaching programs and team retreats.
Meanwhile, you can use the above quote as background or wallpaper for your computer with just three clicks. Read more
Our Very First Article: “Ready—Set—Go!”
Below is the first issue of what is now known as the “Business Class” E-Zine. The feature article, actually the only article, was entitled: “Ready—Set—Go!” Here’s a funny thing about it. I was petrified to send it. It was ready. It was set. And then I read it and re-read it. Over and over. I just couldn’t push the send button. It was my sister who finally said, “SEND IT!” It was just the encouraging nudge or kick in the pants that I needed, after which I said, “Ready—Set—Set—Set—Go!”, and finally pushed the button.
That was January 22, 2001. Nine years and over 100 issues and 300 articles later – perhaps it’s time to say, “Thanks, Sis!”
A big thank you as well to all for reading, commenting, questioning and suggesting ways to enhance the resources provided here for managers, business owners and individual professionals.
In year 10 and beyond, our goal is to continue adding resources to our site so that with every visit, you find something of value. Something instructional or inspirational that provides just the right shift, aha, nudge or kick in the pants that you need to get you closer to whatever it is that you want or want to do.
But before we go forward – let’s go back in time to January 22, 2001. Read more
-
Quote Library – Quick Links
Articles By Category
-
