Management Lesson from Mr. Horiza at Western Auto
Do you want to Be A Better Manager?
When sports broadcaster, Mick Mixon was 15, he worked at Western Auto. At the time, they punched an old fashioned time clock.
After a few weeks of punching in at 9:00, Mr. Horiza sat Mick down and told him that seconds after 9:00 wasn’t acceptable. He should get to work earlier. Not at 9:00 but a few minutes before 9:00 because customers started coming at 9:00 and everyone in the store needed to be ready.
Mick said his 15 year old feelings were a bit hurt. But Mr. Horiza was more concerned with lessons learned than with hurt feelings.
Listen to Mick tell the story…a great reminder to those of us who work as managers, that if we don’t coach people to do their jobs better – we aren’t doing ours.
Excerpt from Business Class interview with Mick Mixon (1:37 minutes)
copyright 2009 - Business Class Inc.
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Watch any football this weekend?
What if your favorite football team had gone out on the field with no plays or positions?
The ball would have been snapped and everyone might have gone out for a pass. Or they might have just stood there waiting for someone else to run or pass the ball.
What if there had been no yard lines or goalposts or scoreboard? Read more
Signs of Class
We were so impressed with the show of class at Notre Dame in 2006, that we worked with friends and colleagues to create tools to help businesses welcome fans on game day. One of them - ready-to-go signs which people could pick up in The Business Class Room and post at their place of business.
To make access easier, we will now provide these online.
This weekend, Carolina plays the Pirates from East Carolina University in Greenville, North Carolina.
We suggest that businesses in the Chapel Hill/Carrboro area post welcoming signs in the door, windows and/or counter tops. Here is one of the signs we’ve created: Read more
A Simple Lesson from Notre Dame
A few years ago, Art, Ryan and I went to South Bend, Indiana for the Carolina vs. Notre Dame football game.
It’s hard to know how you’ll be treated at away games. At some schools, there’s a bit of fun and funny razzing by fans who see signs that you’re from the other team. At other schools, there are boo’s. At a few, I’ve seen such open hostility that if I ever choose to go there, I hide my “colors” until safely in my seat.
I had never been to a game at Notre Dame and didn’t know what to expect.
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KISS & Tell
Have you been able to KISS?
Will you tell the rest of us, your best tips for Keeping It Simple in September?
copyright 2009 – Business Class IncInc
Continue While Remembering
from the archives: September 18, 2001
On Wednesday, September 12, 2001, Ms. Hall gave her sixth grade Social Studies students the assignment to pretend to be the President of the United States and write a letter to America.
It was a brilliant assignment from this teacher – a wonderful way to help these eleven year olds (and their parents) think about, talk about and attempt to understand the events of the previous day and what they meant to us – as individuals, as families and as a country.
Here is the letter my son wrote.
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Alert! Phish Bait
From The Post Chronicle:
Be on the look out for a fake email from the IRS giving notice of unreported/underreported income because it is a phishing scam. Read more
Controlling Clutter & Chaos
We can’t control it. The clutter and chaos isn’t going to go away.
All we can control is what we do with it. Block, skim, read, pass, do, study, analyze, file, trash?
The choices are easier if Read more
Clean Off Your Desk Day
Clean Off Your Desk Day isn’t until January, but at my husband’s office, they’re celebrating it today.
They are switching from selling football to selling basketball, so now is a good time to clear the decks, shift gears and re-focus on new goals and strategies. A wise performance management strategy that is sure to boost productivity. Read more
Too Busy to KISS?
Those of us who would really like to KISS but are just way to busy, can benefit from this Thoreau-ism. Read more
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