Do You Feel Safe?
In celebration of Mistake Management Month, our featured quote is:
Say it out loud, with feeling, and the words flow beautifully. They have an easy – even elegant sound.
But it’s not so easy to hang out at that portal very long, much less go through it. After all, by definition, a portal has an “imposing appearance”.
And then if it leads to a tunnel or a mine or another dark, scary place full of unknowns…or a bridge and we don’t know what’s Read more
T.G.I.C.D.
If you are like me and really starting to miss Ice Cream Month, then you’ll be glad to know that today is Creamsicle Day! Read more
Trying to Please Everyone
Today’s blog post by Seth Godin, Critics that matter, reminded me of a favorite from the Business Class Quote Library, so I thought I’d share both with you here.
Here’s the link to: Critics that matter by Seth Godin.
Here’s the quote which you can print, post and share in a variety of ways. See details below.
To post this quote on your desktop: Read more
Beat the Heat – A Lesson Learned in Mississippi
Did I tell you about the time Mack was ready to fire us because of a missing truck in Mississippi?
It’s a great customer loyalty story – about the value of beating the heat by taking responsibility and quick corrective action. Read more
Beat the Heat – A Lesson from Domino’s
It’s getting pretty hot out there, isn’t it?
It happens in our businesses too – though we try to do everything to provide great products and service for our customers – sometimes we mess up.
There is a sure fire formula designed to Beat the Heat in a way that boosts customer loyalty, productivity and morale. And it’s demonstrated perfectly in this true story. Read more
Increase Your IQ by Ten Points
Just imagine if we could all increase our IQ’s by ten points!
We would get more done. Get it done faster. Make fewer mistakes. Wouldn’t have to do so many things over again. Have more time to do other things. Like breathe. A big boost to morale and productivity.
There is a VERY easy way to do it!
Just listen to this excerpt from a Business Class interview with Randy Dean, author of Taming the E-Mail Beast. Only 47 seconds long. Push the “play” button (far left on bottom of image below) to hear it.
That’s it? Just stop checking messages so much?
But how?
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
We’re Certified!
It’s official!
We just got word that we are now Green Plus Certified!
You can be too!
How To Pay Attention to Mistake Management
Most every organization can get big boosts in productivity, morale, customer loyalty and profitability by simply paying more attention to how they manage (or don’t manage) mistakes.
If you are interested in getting some of these boosts but aren’t sure how to “pay more attention”, you might start by asking yourself some questions.
But first, set the stage by downloading this quote for your computer screen. Also print the PDF version and post it as a reminder to yourself.
Now – ask yourself questions. Exploratory Questions like: Read more
Leading Green
Find great green tips on this Harvard Business Blog: Leading Green.
You Deserve a Break Today
If you’ve been managing tough times like the rest of us, pushing for, hoping for, wondering if you’ll ever get the morale and productivity boost you want and need, then this may be just the break you need.
Encouragement and how to’s from an insider at a company that prospered. Then stalled. And is now prospering again.
Read how and why that is happening in this great Harvard Business article entitled: What McDonald’s Can Teach Us About Recovery.
It’s written by Mats Lederhausen, who spent most of his career inside McDonald’s. First, flipping burgers, then advancing through the ranks and learning the the business from the inside out.
Stay Posted
-
-
Quote Library – Quick Links
-
-
-
