Service Lessons from 15 Year Old, Mick Mixon
Here is a cool approach to customer service. One shared by Mick Mixon, the Voice of The Carolina Panthers.
Before going to work in sports broadcasting, Mick Mixon, Voice of the Carolina Panthers, worked for a number of retail stores. In a Business Class interview, I asked him what he observed that seemed to set businesses and managers apart from one another. Read more
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
Working with a Bunch of Crack Pots?
How can you boost productivity and morale if you’re working with a bunch of crack pots? Read more
Stop Sending E-Mails!
Want to boost productivity and morale? Save time and improve relationships?
Stop sending emails.
How did we ever survive without it? A real time saver. For some things. For others – a real time zapper. Read more
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
The Joy of Independence
Note: Originally posted in 2008; brought from the archives in honor of our independence, especially the type of independence that boosts productivity and morale. Happy 4th!
We crave it. We demand it. We fight for it.
We resent those who keep us from it.
Sometimes we get it before we are ready and we flail or fail with consequences from trivial to tragic.
And then sometimes – we resent the ones who gave it to us too soon.
Copyright secured by Digiprove © 2011
Fight Dog Days with Ice Cream
Fight the dog days of summer by celebrating National Ice Cream Month. In the process, you can boost productivity, morale, the economy – even customer loyalty.
According to Wikipedia, July was designated as National Ice Cream Month by Ronald Reagan in 1984. He also declared the third Sunday in July (July 19) to be National Ice Cream Day. He stated that these two events should be observed with “appropriate ceremonies and activities.”
Wikipedia also stated that the ice cream industry provides thousands of jobs for United States citizens and generates annual sales of approximately 20 billion dollars.
So let’s stay cool, support our dairy farmers and all who sell ice cream.
Ways to celebrate with your staff:
Read more
Which Dog is Winning?
If you are fighting the dog days of summer, hoping to block their affect on morale and productivity so you can make the most of this tough year, here’s something to read, ponder and share.
A Native American Elder once described his own inner struggles in this manner:
“Inside of me there are two dogs.
One of the dogs is mean and evil.
The other dog is good.
The mean dog fights with the good dog all the time.”
When asked which dog wins, he reflected for a moment and replied, Read more
Stay Posted
-
-
Quote Library – Quick Links
-
-
-
