Don’t you just love it when you find people who do business with heart?

People like Antwon, C.H., Frances, Laurie and Tommie.  People like Mr Rich at The Siena Hotel and Reggie at The Marriott and Kermit at Wellspring Grocery.  And by others at Sun Trust and Harris Teeter.  And at Kidzu and the Chapel Hill Museum and all who were involved in Art from the Heart.   All whose stories were shared in Part 1.  If you haven’t read their stories, I hope you will.

Today, I’d like to share one more story.   A very special one  Read more

Don’t You Just Love It?  is our feature article about Doing Business with Heart.

Below is a collection of stories about People Doing Business with Heart.

I hope you will read and enjoy them. Add stories of your own. Share them with your co-workers. Invite them to add stories at Don’t You Just Love It?

And I hope you will join me in thanking people around you who do business with heart. Spreading the word and spreading appreciation for doing business with heart. So very important now more than ever. Because the more people do business with heart….the more people will do business with heart. And as more people do business with heart…even more people will do business with heart. Warming hearts everywhere….doing business with heart.

Story #1 – About Frances, shared by Meghan, a very grateful mother

One Sunday afternoon, Meghan’s two year old decided to color one cushion of the new sofa with pink marker; the other with black.

Thank goodness, Meghan had purchased stain resistant treatment with a lifetime guarantee which meant that if “self-cleaning” didn’t work, the company would send out an upholstery cleaner. If that didn’t work, they would replace the sofa for FREE.

Meghan called the toll free number and was told, “The warranty doesn’t cover ink. Only food, beverage, human/pet stains, tears, rips and burns.”

Next Meghan called the store where she had made her purchase. Frances listened patiently as Meghan explained the situation, ending with “we haven’t even finished paying for it!”

“Marker isn’t ink,” Frances said, then hesitated. Maybe she wasn’t sure?

But then, “Don’t worry, Meghan. We will order new covers for your cushions. Your sofa will look as good as new very soon.”

Thank you, Frances for doing business with heart.

Story #2 – about Laurie in Phoenix, AZ

And our last story for today…

Dad realized he had left his hiking boots at The Pointe South Resort in Phoenix, a stop on the way to The Grand Canyon. Based on prior experience, he feared the boots were gone forever.

He called Pointe South and reached Laurie who said, “Mr. Bolick, in room 1216 – yes I have 1pair of hiking boots, 1 pair of dress shoes, 1pair of khakis and 1 very pretty blue checked shirt.”

He couldn’t believe his ears. The list was so long! And – she responded so quickly without even putting him on hold. Dad told her he would pick everything up when he returned to Phoenix for the flight back to North Carolina.

Laurie surprised him again by offering to send the clothes to his next destination. At no charge. True to her promise – Dad had a package waiting for him when he checked in to his hotel the next day.

Laurie did business with heart.

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More stories below.

Meanwhile - if you love doing business with heart, I think you will love hearing about these Heart Cards.  Details here.