Customer Service 101 – Class #3
November 20, 2008 · Filed Under Serious About Service · 1 Comment
It’s time for #9.
#9 on the list of what customers want* is something for which they are especially thankful – and that is going beyond expectations.
Whether it is by providing a tangible unexpected extra or demonstrating extra effort or concern, these are special and unusual actions that can set your business apart from the others, drawing appreciation and loyalty – tying people to people and people to businesses.
Customer Service 101 – Assignments for Class #3
November 20, 2008 · Filed Under Serious About Service · 1 Comment
If you are just auditing this class, this assignment is optional.
It’s an easy one though.
Gobble Gobble
Note from Jan: This contains good material for your management team if you are intent on improving customer service. And IF you like to use themes in your development work.
In workshops on customer service, I generally begin by asking participants to share stories about times they have received poor service. Every time, there are stories about:
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