In the Dark
Note from Jan: This poem was inspired by stories clients have shared with me – about being or feeling “in the dark” – not knowing what is expected, not getting feedback, not knowing what’s going on, not getting attention, not seeing a human, etc. In the absence of this information, people often make up their own. Scary.
Scare-dy Cat
We don’t have to wait for Halloween’s haunted houses and ghastly ghosts and goblins.
There are plenty of scary situations in every day business.
So scary – we may sometimes freeze with fright.
That’s a good time to remember these words of wisdom.
Take It Back
Note from Jan: October 24 is my sister’s birthday. When we were little, we each got a present on the other’s birthday. Those days are long gone. BUT. Now – there is a way for ALL of us to get a present on her birthday because October 24 is also National Take Back Your Time Day.
What kind of present would you like?
Take It Back
Rush rush
Hurry hurry
Still behind
Late for a meeting
Haunted Walls
Note from Jan: A scary, but important article for managers to read. Suggested companion piece is: In the Dark. Use for your own management development and/or for discussion with your management team.
If these walls could talk, they could tell stories of bosses who are unhappy about what’s going on “out there” but they apparently mask their frustration.
Because these walls could also tell about workers who say Read more
Boo! Are You Chasing Customers Away?
Harry is 77 years old and he has lived in the same house for 40 years.
His home and yard are lovely – full of memories, familiarity, convenience, comfort – and paid for.
Some of his friends have moved to retirement communities. He has actually considered that from time to time. But it has never seemed quite right.
Plus – it doesn’t seem necessary. He is strong and healthy. Still walks two miles each day, does volunteer work two days per week, takes long road trips, does his own home repairs – does the same for friends and family too.
One day, he heard about a new retirement development where a friend had moved.
He went to visit and loved it! Read more
Trick or Treat
Note from Jan: This contains good material for a staff meeting geared toward improving customer service IF you like themes. Yes – it’s corny. And yes – everyone (including you) will roll their eyes. But this material has helped many a reader see the light.
-
Quote Library – Quick Links
Articles By Category
-
