Protected: Customer Service 101 – Class #2
Copyright secured by Digiprove © 2011
Protected: Customer Service 101 – Assignments for Class #2
Copyright secured by Digiprove © 2011
Good Manners? No Problem
Featured in “Business Class” Volume 7 Issue 11
Note from Jan: If you read “Customer Service 101“, you saw a list of five things customers want. Five free and easy ways to make your customers happy.
You may have already shared this information with your staff – perhaps by telling them that providing good customer service is important to you; and asking that they make sure of providing these five things for every customer – a smile, eye contact, good manners, a respectful greeting and a thank you.
And if you did make this request of them, how many of them said, “No problem.” ?
Probably a lot.
So – I have to take it back.
Some of this is not going to be so easy – at least – not as easy as things like smiling and saying thank you.
If you are serious about service – meaning you want to provide more than just ordinary service – please read this and share it with your staff as well.
Protected: Customer Service 101 – Class #1
Copyright secured by Digiprove © 2011
Protected: Customer Service 101 – Assignments for Class #1
Copyright secured by Digiprove © 2011
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