Customer Service 101 – Class #2
Featured in “Business Class” Volume 7 Issue 12
Note from Jan: Don’t let the title fool you. This article is for those interested in building a stronger customer service culture. AND it’s for those want:
I hope that by reading it, you will be reminded, energized, entertained and maybe even inspired.
P.S. It’s not too late to complete our Reader Poll. We would love to get your input on subject matter for future issues of ”Business Class”.
Customer Service 101 – Assignments for Class #2
If you are just auditing this class, these assignments are optional.
But if you are serious about service – meaning you want to provide more than just ordinary service – then you will enjoy putting these assignments to work for you.
Good Manners? No Problem
Featured in “Business Class” Volume 7 Issue 11
Note from Jan: If you read “Customer Service 101“, you saw a list of five things customers want. Five free and easy ways to make your customers happy.
You may have already shared this information with your staff – perhaps by telling them that providing good customer service is important to you; and asking that they make sure of providing these five things for every customer – a smile, eye contact, good manners, a respectful greeting and a thank you.
And if you did make this request of them, how many of them said, “No problem.” ?
Probably a lot.
So – I have to take it back.
Some of this is not going to be so easy – at least – not as easy as things like smiling and saying thank you.
If you are serious about service – meaning you want to provide more than just ordinary service – please read this and share it with your staff as well.
Customer Service 101 – Class #1
Featured in “Business Class” Volume 7 Issue 10
Note from Jan: If you responded to our Reader Poll, thank you. The input we received was very helpful. Many of you asked for information on building a stronger customer service culture, and since we haven’t featured that subject for a while, this month’s feature article is: “Customer Service 101″.
You’ll see that though it focuses on customer service, it indirectly provides tips in three other highly requested (Reader Poll) areas :
- tips for maximizing people resources
- tips for building morale
- content for meetings and retreats
As the name, “Customer Service 101″, implies, it’s basic stuff. You may already know it. I hope that by reading it though, you will be reminded, energized, entertained and maybe even inspired.
Customer Service 101 – Assignments for Class #1
- Pay attention to the service you get wherever you go.
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