10 Tips from Mayor Bloomberg

By: Jan Bolick

May 16, 2012 · Comment

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What a beautiful day and a beautiful graduation ceremony in Kenan Stadium on Sunday.

Congratulations to all involved Read more

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Filed Under Be a Better Manager, Get 2 Goal

Tags: career management, leadership, linkedin, management, morale, performance management, productivity, UNC-Chapel Hill

10 Ways to Manage Fish Who Can’t Climb Trees

By: Jan Bolick

May 15, 2012 · Comment

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10 by 10 on Tuesdays This week’s Quick List* is a companion to our Quote of the Week: Everyone is a genius.

Okay…so if everyone is a genius, why do so many people feel stupid instead?

And what do we, as leaders, do to contribute to that?

Here are 10 ways to manage fish who can’t climb trees. Read more

Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal, Quick List, Serious About Service

Tags: coaching, customer service, employee engagement, expectations, goals, leadership, management, morale, performance management, productivity

Quote of the Week: Everyone is a Genius

By: Jan Bolick

May 14, 2012 · Comment

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Here’s a great one. Spoken like a genius.

A nice reminder for leaders everywhere

Are there any fish on your team who are expected to climb trees?

What to do about it? Read more

Filed Under 2 Little Time, Be a Better Manager, Get 2 Goal, Quote of the Week, Serious About Service

Tags: coaching, customer service, employee engagement, expectations, goals, linkedin, morale, motivational quotes, performance management, productivity

10 Management Lessons from Mom

By: Jan Bolick

May 8, 2012 · Comment

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10 by 10 on Tuesdays This week’s Quick List* is in celebration of Mothers Day and has been drawn from a variety of sources. The items marked in blue came from Management Lessons from Mom. Would love to have you read and share stories there if you have time. Or feel free to add to this list in the Comments section below.

Here they are…10 management lessons from Mom…all of which can help you boost morale, productivity, engagement, retention and overall performance.

Filed Under Be a Better Manager, celebrations, Get 2 Goal, Quick List, Serious About Service

Tags: celebrations, customer service, morale, productivity

Quote of the Week: It’s not what you know

By: Jan Bolick

May 7, 2012 · Comment

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A message to leaders and workers and graduates everywhere…

Read more about it at: It’s not what you know.

P.S. If you were hoping for something more Mother’s Day-ish, see last year’s Quote of the Week for Managers & Mothers Day. On that same page, you will also find Management Lessons from Mom and other tips and tools to for remembering and celebrating the wisdom of our Moms.

Happy Graduation and Happy Mothers Day.

Filed Under Be a Better Manager, Quote of the Week, Serious About Service

Tags: celebrations, customer service, motivational quotes

It’s Not What You Know

By: Jan Bolick

May 6, 2012 · Comment

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Here’s a favorite customer service story. It’s also a great career management story. Particularly good to share with new graduates. And people in new jobs. People who may be a bit nervous or maybe even plum scared – about the work, about the boss, and perhaps worst of all – about that first face-to-face meeting with a client. Even though they have the book knowledge, degrees, accreditation, licenses, etc.

Here goes. It’s a story about Bill – the first accountant I ever hired.

Honestly I didn’t mean to hire Bill. It was an accident. Read more

Filed Under Be a Better Manager, Serious About Service

Tags: customer service